A strange turn of events.. - Technical Support Trayport Employee Review

Trayport Support was once a team that encouraged broad involvement and valued initiative, making the role both challenging and rewarding. However, recent structural changes have shifted the environment considerably. While aimed at improving retention, these changes have created uneven opportunities across the team and have caused instability, tension and huge amount of demotivation. Unfortunately, some of the most experienced and capable members now face the prospect of being held back, which has impacted both personal development and the team’s overall effectiveness. The new setup offers limited scope for growth for many and is a significant departure from what the team used to represent. Combined with ongoing operational challenges, such as under-resourced infrastructure, lack of effective testing and a reactive approach to incidents creates a difficult environment for people wanting to stay in a client facing role.