On-time salary but long hours and bureaucracy - Operation Officer VFS Global Employee Review

Thank you for your feedback. We are pleased to hear that you valued the consistency of salary payments and structured work schedule. As a global organisation operating within client government SLAs and operating procedures, our teams work in a highly process-driven environment focussed on accuracy, compliance and service standards. While this may at times be perceived as bureaucratic, these processed are designed to ensure consistency in operations and customer experience globally. Similarly, work volumes may also vary depending on travel demand and seasonal peaks. Overtime compensation is managed in line with applicable statutory regulations and labour laws of the operating country. We appreciate you taking the time to share your perspective.