10+ Years Inside: Systemic exploitation and artificial appointment scarcity - Senior Manager VFS Global Employee Review

1.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good for learning how global operations run, but unfortunately, the corporate culture heavily prioritizes profit over ethics and practices favorism.

Cons

Having spent more than a decade within VFS, I can confirm that the ongoing public criticism regarding applicant exploitation is 100% accurate. The system is deliberately engineered to maximize premium service sales at the expense of regular applicants, especially in branches serving foreign ministries that do not strictly monitor daily operations. ​Standard appointments are routinely blocked or artificially restricted for days. This is done to create panic and force desperate applicants to opt for the expensive "VIP Walk-in" options. ​Even with strict embassies that cap their daily application numbers, local management manipulates the system. They lock out a portion of the regular slots and convert them into VIP appointments. This way, the embassy receives the exact agreed-upon total number of applicants without ever realizing that people were forced to pay double just to get through the door.

Explore other reviews about VFS Global

5.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

customer service is priority for company

Cons

experience is excellent with company

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VFS Global Response
4mo
Thank you for your feedback. We’re glad to know that our strong focus on customer service is recognized and that your overall experience with the company has been excellent. We appreciate you taking the time to share your views.
2.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

the team are well versed with the work undertaken.

Cons

if you cannot speak hindi then you will not excel in this company, the company has hired south Asians only, most of the higher managers are on H1B visas, very much toxic work environment where the managers are expected to work on weekends and holidays.

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