Pros
-a good pay, company doesn’t ask for your earlier pay or salary slips and pays you on basis of your interview and knowledge -good work culture -i am fortunate to have a good, understanding and cooperative set of management -leaves are approved most of the times, during some occasions it can be FCFS based -you get to have great exposure on product -good support of backlines or senior engineers if you get stuck in some cases -perks like goodies, Pandemic allowances, qol allowances etc
Cons
-fight of maintaining your CSATs and TSATs score to 85% -too much work pressure and I mean it! -management might ask you to work 6th day if you aren’t meeting the scores -self motivation is a challenge -promotions solely depends on your scores -customers might not treat you well, sometimes it feels it is a thankless job