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Technical Support Engineer - Technical Support Engineer VMware Employee Review

1.0
Jan 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Great Technology, Enterprise support and top 500 companies in the world are clients, good pay, top class work locations...lots of opportunity to learn. Metrics are centralized..

Cons

Management stop treating Support Engineer's as call center agents, VMware is a Enterprise class product companies. Afraid that its going to loose the charm if the trend continues.... High iteration rate, Management doesn't care about experienced employees.. People also don't care because they get better opportunities ahead.. but that doesn't mean that one should not value Employee... Peers in other centers are treated well... Manager's control most part of the operations and knowledge management. A lot of favoritism is noticed in term of training, promotions and compensations to individual Engineers.. High Politics within the management.

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5.0
Jun 24, 2019
Recommend
CEO approval
Business Outlook

Pros

VMware is a big company but in many ways had a startup vibe. That was great because the resources and infrastructure of a big company were there, but it gave most people I worked with freedom to work on many projects, influence, move around, and contribute in many ways. Plus, many things moved faster than they might at other companies of the same size. Perks were really great including bonuses, events on the campus, opportunities, etc.

Cons

The biggest con is the annual layoff. During most of the years I was there, we were growing like crazy, beating expectations, gaining in stock price, etc. It was always positive and upward. However, every single January, it was known that there would be a round of layoffs, even when all numbers were looking great as they almost always were. Management called it restructuring. But, over the years, some really good people were let go for no apparent reason. Then to add insult to injury, a week or two later, there would be a company quarterly meeting discussing how VMware was doing so well and is still hiring, but they had to make some changes. It always felt dishonest and the sympathy for those let go came across as disingenuous.

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