Not your typical support career (I mean that in a GOOD way) - Senior Support Engineer Veeam Software Employee Review

5.0
May 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Absolutely nothing like what you think of when you hear about someone working in IT customer support. It feels nothing like that. I never thought I'd consider this a long term career field, but Veeam has changed my mind on that. I absolutely love the atmosphere and the company culture.

Cons

Veeam was bought out in 2020 and things are slowly but surely becoming more corporate which isn't great.. it was precisely because it felt nothing like a large business working there (which is a good thing!) that attracted me so much to Veeam and why I love working there.

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Veeam Software Response
5y
Thank you for your feedback on our People and Culture! We rely on voices like yours to help shape our maturing brand. We strongly encourage you to reach out to your line manager or your local HRBP to let us know how we can do better

Explore other reviews about Veeam Software

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance. Working with some of the smartest people I've ever worked with.

Cons

Growing pains of acquiring more companies.

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Veeam Software Response
1w
Thank you for sharing this! We're really glad to hear you're enjoying the work-life balance and that the caliber of your colleagues has been a standout - that's something we hear often and are proud of. Growth through acquisitions does come with its challenges, and we're working hard to make those transitions as smooth as possible for our teams. We appreciate your patience and continued contributions!
1.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

- Friendly teammates that are willing to help

Cons

Where to begin? - Since starting at Veeam, the internal IT Support team has been cut to a THIRD of it's original size. From an original team of 10+ people, only 3 of the core team remain. Three USA members are left to support over 2,000+ USA employees and try to solve the flood of tickets that arrive in the ServiceDesk queue. - These last layoffs which I was a part of, 1 desktop support engineer, 1 support manager and myself were laid off. - My role was replaced by TWO other service desk analysts in Costa Rica that are getting paid pennies. Both of them combined make less than the salary I had. - Veeam is trying to cut costs anywhere they can, all while making record profits - Technology leadership doesn't listen to input from lower level management on pain points or suggestions on how to improve work-flow or help out the internal IT team - US-based IT employees never received any promotions. All employee promotions from the global IT team happened in Prague / Bucharest offices. - Absolutely no room for career advancement. Managers don't support growth. They silo you into a specific role and work you like a horse.

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Veeam Software Response
2d
Thank you for sharing your experience. We're sorry your time at Veeam ended on a difficult note. We hear your concerns about team resourcing, career development, and how decisions are communicated. Ensuring our people feel heard and have real opportunities to grow is something we care about, and feedback about leadership responsiveness is noted. We wish you all the best in what comes next.
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