Great company culture - Senior Customer Success Representative - Renewals Veeam Software Employee Review

3.0
Jan 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Great people and growth opportunity

Cons

Workload and no work life balance

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Veeam Software Response
3y
We are glad you enjoy the People and Career Progression with our Customer Success team in the USA! As we aim to capture more market share, the Renewals team and the resources they have are vital to that growth. While we continue to search for great talent to join and grow our teams, our Veeam Wellness initiatives have been focused on work-life balance and mental wellness. We are also exploring new Wellness Programs to help manage workloads and work life balance queries that our Veeam Team have!

Explore other reviews about Veeam Software

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance. Working with some of the smartest people I've ever worked with.

Cons

Growing pains of acquiring more companies.

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Veeam Software Response
1w
Thank you for sharing this! We're really glad to hear you're enjoying the work-life balance and that the caliber of your colleagues has been a standout - that's something we hear often and are proud of. Growth through acquisitions does come with its challenges, and we're working hard to make those transitions as smooth as possible for our teams. We appreciate your patience and continued contributions!
1.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

- Friendly teammates that are willing to help

Cons

Where to begin? - Since starting at Veeam, the internal IT Support team has been cut to a THIRD of it's original size. From an original team of 10+ people, only 3 of the core team remain. Three USA members are left to support over 2,000+ USA employees and try to solve the flood of tickets that arrive in the ServiceDesk queue. - These last layoffs which I was a part of, 1 desktop support engineer, 1 support manager and myself were laid off. - My role was replaced by TWO other service desk analysts in Costa Rica that are getting paid pennies. Both of them combined make less than the salary I had. - Veeam is trying to cut costs anywhere they can, all while making record profits - Technology leadership doesn't listen to input from lower level management on pain points or suggestions on how to improve work-flow or help out the internal IT team - US-based IT employees never received any promotions. All employee promotions from the global IT team happened in Prague / Bucharest offices. - Absolutely no room for career advancement. Managers don't support growth. They silo you into a specific role and work you like a horse.

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Veeam Software Response
2d
Thank you for sharing your experience. We're sorry your time at Veeam ended on a difficult note. We hear your concerns about team resourcing, career development, and how decisions are communicated. Ensuring our people feel heard and have real opportunities to grow is something we care about, and feedback about leadership responsiveness is noted. We wish you all the best in what comes next.
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