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      Veeam Software

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      I feel appreciated - CSAM - Customer Success Account Manager Veeam Software Employee Review

      5.0
      Sep 22, 2023
      Csam - customer success account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart, intelligent and open-minded colleagues and Managers// Doing the best work really gets appreciated// Opportunity to learn and to grow// Fun environment// Good pay

      Cons

      The actual work on Renewals is not easy, you need to keep in touch with distri, partners and end users and we all know people can be difficult. But with the right amount of business acumen, patience, desire to learn and positivity you can definitely do it!

      avatar
      Veeam Software Response
      2y
      We're glad to hear that you feel appreciated and satisfied with your experience with Veeam. It's wonderful to know that you value the intelligence, open-mindedness, and appreciation you receive from your colleagues and managers. We're also thrilled that you find our work environment fun and appreciate the opportunities for growth! We understand that the work on renewals can be challenging, but your advice to approach it with business acumen, patience, a willingness to learn, and positivity is invaluable to anyone considering a career in Customer Success. Thank you for being an essential part of our team and for your commitment to success.

      Explore other reviews about Veeam Software

      5.0
      Jun 29, 2026
      Senior product marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing company culture. Friendly, motivated, and inspirational colleagues. Remote work. Competitive pay. Solid benefits.

      Cons

      Intense and very fast paced

      avatar
      Veeam Software Response
      20h
      Thank you for the kind words — we love having you on the team! We're glad the culture, colleagues, flexibility, and compensation have all been positives. The pace can definitely be intense, and we appreciate your energy in keeping up with it. Here's to many more great years ahead!
      1.0
      Jun 19, 2026
      It service desk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Friendly teammates that are willing to help

      Cons

      Where to begin? - Since starting at Veeam, the internal IT Support team has been cut to a THIRD of it's original size. From an original team of 10+ people, only 3 of the core team remain. Three USA members are left to support over 2,000+ USA employees and try to solve the flood of tickets that arrive in the ServiceDesk queue. - These last layoffs which I was a part of, 1 desktop support engineer, 1 support manager and myself were laid off. - My role was replaced by TWO other service desk analysts in Costa Rica that are getting paid pennies. Both of them combined make less than the salary I had. - Veeam is trying to cut costs anywhere they can, all while making record profits - Technology leadership doesn't listen to input from lower level management on pain points or suggestions on how to improve work-flow or help out the internal IT team - US-based IT employees never received any promotions. All employee promotions from the global IT team happened in Prague / Bucharest offices. - Absolutely no room for career advancement. Managers don't support growth. They silo you into a specific role and work you like a horse.

      avatar
      Veeam Software Response
      1w
      Thank you for sharing your experience. We're sorry your time at Veeam ended on a difficult note. We hear your concerns about team resourcing, career development, and how decisions are communicated. Ensuring our people feel heard and have real opportunities to grow is something we care about, and feedback about leadership responsiveness is noted. We wish you all the best in what comes next.
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