Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Veeam Software

      Engaged Employer

      Veeam Software reviews

      Great company, but you have to love working on the phone to succeed. - Technical Support Engineer Veeam Software Employee Review

      3.0
      Oct 22, 2023
      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company, good culture, lots of support from management and HR for any personal concerns. Pay is good, they finally embraced 100% remote work.

      Cons

      Hours and hours of phone calls, every single day. They have pledged to their clients that any technical support case, regardless of the severity or technical experience level, can request a remote support session ( where you control the customers computer ) for their case and these MUST be honored. These calls typically last 1 hour, and can last 3 hours or even longer. There are advancement opportunities for specialization of the software but not as many for new team leads or managers. Senior management is tone deaf to the concerns of the agents. You are encouraged to report any problem, but no action will be taken to alleviate the condition. Elitism and snobbery are common in the engineering teams and reporting it gets you nowhere.

      avatar
      Veeam Software Response
      2y
      Thank you for sharing your feedback as a Technical Support Engineer in our Ohio office. We are glad you enjoyed the culture, people and compensation & benefits. We value your perspective and the opportunity to respond to some of your concerns. We're genuinely sorry that your experience with our work environment did not meet your expectations. At Veeam, we emphasize a positive and supportive workplace for our employees. Your feedback, especially about the number of phone calls that our support engineers receive, is important in highlighting areas where we can enhance the work environment and make it even better. We continue to strive to balance customer success, with ensuring our people feel supported and have the resources they need to succeed. We appreciate your time with us and wish you all the best on your career journey.

      Explore other reviews about Veeam Software

      5.0
      Jun 4, 2026
      Sales system engineer iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work life balance. Working with some of the smartest people I've ever worked with.

      Cons

      Growing pains of acquiring more companies.

      avatar
      Veeam Software Response
      1w
      Thank you for sharing this! We're really glad to hear you're enjoying the work-life balance and that the caliber of your colleagues has been a standout - that's something we hear often and are proud of. Growth through acquisitions does come with its challenges, and we're working hard to make those transitions as smooth as possible for our teams. We appreciate your patience and continued contributions!
      1.0
      Jun 19, 2026
      It service desk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Friendly teammates that are willing to help

      Cons

      Where to begin? - Since starting at Veeam, the internal IT Support team has been cut to a THIRD of it's original size. From an original team of 10+ people, only 3 of the core team remain. Three USA members are left to support over 2,000+ USA employees and try to solve the flood of tickets that arrive in the ServiceDesk queue. - These last layoffs which I was a part of, 1 desktop support engineer, 1 support manager and myself were laid off. - My role was replaced by TWO other service desk analysts in Costa Rica that are getting paid pennies. Both of them combined make less than the salary I had. - Veeam is trying to cut costs anywhere they can, all while making record profits - Technology leadership doesn't listen to input from lower level management on pain points or suggestions on how to improve work-flow or help out the internal IT team - US-based IT employees never received any promotions. All employee promotions from the global IT team happened in Prague / Bucharest offices. - Absolutely no room for career advancement. Managers don't support growth. They silo you into a specific role and work you like a horse.

      avatar
      Veeam Software Response
      1d
      Thank you for sharing your experience. We're sorry your time at Veeam ended on a difficult note. We hear your concerns about team resourcing, career development, and how decisions are communicated. Ensuring our people feel heard and have real opportunities to grow is something we care about, and feedback about leadership responsiveness is noted. We wish you all the best in what comes next.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Veeam Software jobs | Veeam Software salaries | Veeam Software benefits | Veeam Software interviews
      Veeam Software reviewsVeeam Software Technical Support Engineer reviewsVeeam Software review