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      Veeam Software

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      Veeam Software reviews

      I wouldn't recommend even my worst enemies - Technical Support Engineer Veeam Software Employee Review

      1.0
      Dec 14, 2023
      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - You can learn a lot from technical perspective. - TLs are ok since they are basically engineers that supervise engineers and are in the same boat (overworked and underpaid) - Work from home

      Cons

      - Extremely high volume of work! - No benefits - Management has no interest in employees, their moto is only take more tickets, work, work work - I was supposed to receive 6 months&1 year welcome bonuses. Every single time they "forgot" to pay them. Had to make a scene and raise ticket with HR to remind them of our contract! - Underpaid for what you are expected to do - No possibilities of promotions - No possibilities of raises - Poor Middle&High Management - Work schedule is a nightmare - Phone shift - a total failure that makes the SLAs in the contracts negotiated with Customers useless. If a customer has a 2 days SLA (negotiated and paid for) they can simply call and have their ticket handled in less than 10 minutes. What is the point to this? - Case shift? It's just a fancy word for "we don't know how to properly handle all the incoming tickets and we are understaffed" - Poor support from higher tech tiers. - No work - life balance - Useless KPIs, targets and objectives

      avatar
      Veeam Software Response
      2y
      We appreciate the time you've taken to leave a review on our TCS team and your feedback is important to helping us improve. We'd like to address your concerns. We're genuinely sorry that your experience with our work environment did not meet your expectations. At Veeam, we emphasize a positive and supportive workplace for our employees. Your feedback, especially about work-life balance and management, is important in highlighting areas where we can improve our work environment and make it even better. We're also sorry to hear about your concerns regarding our management team. We're dedicated to continuously improving their skills and abilities. In line with this commitment, we're regularly adding new training on our calendar dedicated to people coaching and leadership. Your feedback highlights areas for growth, and we're determined to address these issues as we strive to provide the best possible leadership for our team.

      Explore other reviews about Veeam Software

      5.0
      Jun 4, 2026
      Sales system engineer iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work life balance. Working with some of the smartest people I've ever worked with.

      Cons

      Growing pains of acquiring more companies.

      avatar
      Veeam Software Response
      1w
      Thank you for sharing this! We're really glad to hear you're enjoying the work-life balance and that the caliber of your colleagues has been a standout - that's something we hear often and are proud of. Growth through acquisitions does come with its challenges, and we're working hard to make those transitions as smooth as possible for our teams. We appreciate your patience and continued contributions!
      1.0
      Jun 19, 2026
      It service desk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Friendly teammates that are willing to help

      Cons

      Where to begin? - Since starting at Veeam, the internal IT Support team has been cut to a THIRD of it's original size. From an original team of 10+ people, only 3 of the core team remain. Three USA members are left to support over 2,000+ USA employees and try to solve the flood of tickets that arrive in the ServiceDesk queue. - These last layoffs which I was a part of, 1 desktop support engineer, 1 support manager and myself were laid off. - My role was replaced by TWO other service desk analysts in Costa Rica that are getting paid pennies. Both of them combined make less than the salary I had. - Veeam is trying to cut costs anywhere they can, all while making record profits - Technology leadership doesn't listen to input from lower level management on pain points or suggestions on how to improve work-flow or help out the internal IT team - US-based IT employees never received any promotions. All employee promotions from the global IT team happened in Prague / Bucharest offices. - Absolutely no room for career advancement. Managers don't support growth. They silo you into a specific role and work you like a horse.

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