Downhill company with no desire to help their employees - Customer Service Representative (CSR) Walgreens Employee Review

1.0
Mar 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay was decent, most locations have decent hours from what I've seen

Cons

All of it. Summers? Expect corporate to reduce the AC to save a few dollars. When you see chocolate drooping off the shelves that's why. It got so bad we had an employee have heat flashes and had to go home several times. Did corporate care? Of course not. Let's go into the workload required by CSR's and shift leads. You're trained to specifically only work certain parts of the store while working the register. Then you learn that after COVID corporate decided to take a crew of 3-4 workers minimum to 1-2. So then you're told to work all parts of the store on top of the register, but still get chewed out when things aren't done. This isn't the fault of store managers, corporate specifically will not fund additional workers to reduce load.

Explore other reviews about Walgreens

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Was always able to work with my on my schedule and was always a reliable workplace little surprises

Cons

My area had a lot of scary stuff happen and a lot of time I was at the front all alone just left me feeling unsafe at times as a teen.

3.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Can be a fun environment. All in whom your staff is. Operating photo was fun and building projects for the customers. Learning about pharmacy operations.

Cons

Work life balance and low pay for what is expected. Not having enough payroll to effectively run a store. My store ran FE on a 320 hour a week budget. That was barely enough to get buy and meet the expectations put out by the company. I was never able to keep a full leadership staff. When a leader called out, I had to stay. There were days I was called away from my own dinner table. SM's were forced to be in the pharmacy for more than half of their day regardless as to what is happening in the FE. I worked over 50 hours a week and barely got to spend time with my family. If I wasn't at the store I was getting a phone call and having to go back to the store.

See reviews by: Helpful|Rating|Date|All