Retail Dictatorship - Anonymous employee Zara Employee Review

1.0
Nov 6, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Love the Zara aesthetic, but that's where it stops. Happy to shop there, not to work. Decent pay

Cons

-Poorly organised management -Most managers are passive aggressive or just damn right rude - they treat employees with little respect, you are treated more as a commodity than a person. Little appreciation from managers. They seem to care more about sale targets and the latest clothing items of the week. -Rotas are chopped and changed even the day before - without anyone giving you notice. You are expected just to be aware of your change in shifts -Extremely inflexible and draining. Often you will get given shifts that don't match with your availability. I wouldn't recommend this job for a full-time student. Before you know it, it will take over your life and you WILL feel unhappy. i.e. your contract will be minimum 16 hours a week, but you will be given 20+ hours a week. Don't even think about booking time off/Christmas off without a resistance from managers -Don't expect to finish on time. You will be expected to finished 1-3 hours over your shift. No negotiation. No prior notification. Due to working extra hours on a shift you will not have the appropriate breaks due to you = slave labour -At least 3-4 people quit every week since store opening. Self explanatory. The store will continue to have a high-turnover because working conditions are terrible. Most people carry on at the store for the money besides that, staff clearly don't enjoy being there.

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5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

easy, good pay, discount, mall

Cons

colleagues, management, music on store

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

My coworkers and Managers felt like a family I felt supported and was able to make good connections At the time I was there my managers made it feel less daunting to ask questions or come to them if I had concerns about customers . I feel like if I stayed with Zara longer I would have been able to move within the company easily.

Cons

Air conditioning didn't work while I was there.

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