Say Hello to 60+ hour work weeks and Good-bye to your social life. You will be surrounded by unhappy, rude people all day, whether it is the customer or your employee who is just as miserable as you are. Don't worry about wearing your nice suits, because they will be ruined in a week of work from washing cars. You will wash cars in the blazing heat, freezing cold, and pouring rain. Yes, I said the pouring rain.
You are told that service is what matters most, but the main focus is sales. For the most part, every one who I knew that got promoted hit their numbers the unethical way. If you bring it up with upper management, they turn a blind eye. Upper Management does not greet you with a friendly "Hello, how are you this morning?" they greet you with "What do your sales look like today?". If you express your unhappiness with your progress or concerns with others you work with, upper management will either do nothing about it or transfer you to a different location/department without asking if you are okay with it.
You are not paid nearly enough for the things you do for the company/ deal with on a daily basis. If you know how to run a branch, but can't seem to hit your numbers, the upper management will notice and send you to run a branch with out being paid like a branch manager. Be prepared to be stressed out all day. Upper management will come into your branch over promise on reservations to customers and under deliver when it comes to having cars for the reservations.
Being extremely under staffed is very common, and you will be left high and dry as an MT or MA to run a branch. Don't bother calling any upper management when you get in a bind or stressed and have questions or need help, because they wont answer. Also, you are not guaranteed to take a lunch. We were so busy that as an MT I rarely got a full lunch and as an MA I made sure MT's went before I did.
