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      Enterprise Mobility

      Engaged Employer

      Enterprise Mobility reviews

      4.0

      100% would recommend to a friend

      (19,390 total reviews)
      avatar

      Chrissy Taylor

      Not enough data to show CEO approval

      100% positive business outlook

      Ratings by demographic groups

      Enterprise Mobility has an employee rating of 4.0 out of 5 stars, based on 19,390 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Enterprise Mobility employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

      Reviews by job title

      19K reviews
      2.0
      Jan 17, 2012

      It's a sales job; plain and simple

      Management trainee, management assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      - You'll have some fantastic co-workers that will become friends. Enterprise hires friendly, out-going people who are typically young and hungry. - If this is your first job out of school you'll get a crash course in sales, basic logistics, customer service and lots of motivational ploys and tools. - If you enjoy selling and haggling or are simply very social and enjoy finding common ground with myriad strangers this would be another good fit. - Most lower levels of management do a decent job of keeping things interested by attempting to make the daily grind competitive and fun to keep you engaged. - In fairness I left ERAC in 2008 so while I believe most policies/procedures are the same they may well not be for better or for worse.

      Cons

      - You'll make some great friends in much the same way men who go to war together have a life-long bond because they've been through some rough times together. - I had no problem with the working hours Enterprise required, but I took issue with many of the social events that they consider team building events, morale boosters, or a reward for your performance. After 50+ hours a week with my co-workers I'd rather spend my time as I choose. - These social events are billed as optional and fun - and while some are entertaining, they are only optional in the sense that you will have knowing and willingly turned your back on networking/team-building activities. I also found it bizarre that in a company where half the people arrive at these events in company-owned cars the first couple rounds of drinks are almost always on your management team - no complaints, it just always struck me as an odd combination. - Your job is to 'book everything' and then up-sell, down-sell, upgrade, redirect, sidestep and smile. You will literally sell yourself out of cars to rent - but per policy when the phone rings and someone needs a car in 5 minutes you are told to say 'yes' without fail and then find them a solution on the fly. And then when it takes you 2 hours to find them a car while they sit in your lobby, you need to sell them some insurance, explain that a Ford F-150 crew cab is just as easy to drive as the Honda Civic they were expecting, apologize that it is out of gas, and send them on their way ....... also remember to be nice ...... because they may get a phone call asking if they are 'completely satisfied' with their experience and any answer they give other than 'completely satisfied' is a failing grade for you and your 'branch'. - The job can be fun at times but it largely mindless and repetitive; book a reservation, find a car, sell insurance. There are opportunities to move up in the rental side of the business as well as a host of other opportunities within the company - but understand you must sell sell sell at the first level to have any opportunity at any level beyond no matter what that particular job requires. - Enterprise is a love/hate proposition for most - some love the selling and endless hustle; others feel like they're stuck in a hamster wheel on groundhog day. For me it was the second situation, but I worked with plenty of people who loved every aspect of it and are with the company 5 years later.

      1.0
      Dec 12, 2010

      Enterprise doesn't offer a quality work-life balance.

      Management trainee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If your needing a job with no former experience or skills, the interview process is simple. Hiring managers coach you through the process, they advise you how to answer the area manager and regional managers interview questions before the interview. The first year of your employment, you attend many training events and classes. You are given a driving bonus if you drive to a branch out of your area, although you do have to go through HR, as your branch manager or area manager will avoid paying you as it cuts into branch profit. They offer several ways to earn bonuses through referring employees, car sales leads, and setting up corp accounts. Enterprise grades employees on different aspects of sales and only the top salesman are promoted. There are several ways to build your sales number but the highest weighted product is the additional Damage Waiver, Personal Injury Protection, and Supplemental Liability Protection. The company understanding with sales, is if you are great at selling, then you will be an exceptional manager. You can be promoted to Assistant Manager with in 6-7 months if you are placed in a high selling branch with multiple employees. Assistant Managers and Branch Managers have a high number of turnover, so there is consistent number of management trainees getting promoted. Promotions due not always come with the promised pay-raises, most often people are promoted to a low profiting branch where the object is to prove yourself by turning the branch around, unless you are a personal favorite of the area//regional manager. Then you are given a larger more profitable branch. Branch Managers & above are allowed company vehicle, fuel, and insurance paid, through the company. Branch Managers & above have $200 deducted out of there monthly salary to cover the cost. As a branch Manager your allowed to drive any mid-size car or below.

      Cons

      Enterprise is a very competitive company, for every Branch Manager there are 10 Management Trainees telling the Area Manager they are a better at selling & running a Branch then the current managers. The Area manager also gets paid & promoted based on how many Management Trainees they promote to Branch Manager. It leaves you insecure in your job knowing that if your branch does not perform for a couple months you will be out. Employees are encouraged to purchase food and offer cash bonuses to employees at your location & accounts for referrals. Your not always reimbursed as it seen from the regional & area managers you are reinvesting in your branch to raise profit boosting your pay, HR will reimburse you but it will upset your direct managers as there incomes are tied to area profit. Branch & Area Managers are not always the most honest as they say whatever needs to be said to sell you there point of view. Often times Area Managers & Branch Managers will ignore company policy to make a customer happy or get a good deal on the road. In training you will hear rules & policy but once your in the office the branch & area managers will find a way to overlook the policies in place. In order to stay on the good side of your direct bosses you will be asked to break the policies. Dress policy is very professional, how you dress will have an effect on rather you get promoted, it doesn't matter if your out washing cars for 1-2 hours at a time. As a Manager Trainee you are expected to work 49 hours a week. Enterprise is ran like a fraternity, so lots of hazing. Expect to work extra hours off the clock, making food runs, for body-shops and dealerships (don't expect to be reimbursed), buying lunch for car preps & accounts (again no reimbursement), after work happy-hours (on your own dime).

      2.0
      Jun 22, 2010

      Don't let them sell you the dream

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can be a raw graduate and find yourself in a management position with significant responsibility over running a branch in a short period of time (2years>) if you work hard. The company promotes only from within, so there's no worry about losing a promotion to someone from a competitor or outsourcing/downsizing.

      Cons

      Pretty much everything else. Mind numbing "work" - more like manual labor, washing cars, unmotivated/lazy/stupid colleagues/employees, terrible working conditions, pathetic compensation given the hours.

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