Pros
My coworkers were the only enjoyable part of this job, and I did meet some awesome people during pickups, but there are also a lot of really miserable people with no joy in their lives that rent cars unfortunately.
Cons
Well lets see, I want to write an essay on how lame my four years here were, but I know that is kind of pointless in a simple review but Im doing it anyway. One of my many issues with my experience here was the pay. In my four years as a car prep, I never got a pay raise, until recently when the minimum wage went up to $15, but they still paid me $14, so there is that. Now before I got laid off, I was going to go back to college so I could join the internship program to become an MT, but well Coronavirus happened, and every single part time employee in my region was also given the boot. (Give me a break Enterprise, you are a fortune 250 company that makes $30B+ a year). At one time I was literally the only car prep at my branch, and I can never recall a time when my branch was properly staffed number wise, which I believe is probably the most prevalent and most cited con at this job. The whole sales culture really bothered me, and I understand the sales and profits aspect of a car rental company, but it was just like really really forced. I could see it in my coworkers faces every time they had to drive down for "training," if thats really what you can call it. Its basically corporate area managers and vice regional managers forcing sales Koolaid down your throat, trying to get you to commit 110% to sales and ESQI, and no matter how angry a customer is or how poorly they are behaving, just do whatever the customer wants and kiss their butt. I had several conversations with some of my MT coworkers, and they just all kind of felt the same. There is no work/life balance, the hours are grueling, customers can be the worst people you will ever meet,(I met some of the crappiest people in my life while working here). Everything about this company is about making corporate look good no matter how childish and undeserving a customer may be, and the call center system is very poorly set up. I saw them when they were stressed, and it bothered me to see them so overwhelmed by all these negative factors that sadly are the work environment that Enterprise has decided to establish. DO NOT WORK HERE!!!