Epic reviews

3.3

52% would recommend to a friend

(6,041 total reviews)
avatar

Judith R. Faulkner

69% approve of CEO

75% positive business outlook

Epic has an employee rating of 3.3 out of 5 stars, based on 6,041 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Jan 7, 2015
Recommend
CEO approval
Business Outlook

Pros

Your coworkers are some of the most driven and enthusiastic people you will ever meet. Deadweight is not an issue, if someone isn't all in rest assured that will be corrected swiftly. There is free juice, milk and coffee in every break room as well as a ton of amenities that are insanely convenient. If you're customer facing, after working there for a year or so you can make a lot of money once your non-compete ends.

Cons

There is pervasive meme of "drinking the kool-aid" throughout the extended Epic network. To an outsider (i.e. a customer), the company seems to operate as a single organism and toe the party line. And it's undeniably true that Epic works extremely hard to maintain its company culture. The company motto of 'do good, have fun, make money' is omnipresent on campus, not to mention its own 10 commandments and 12 principles posted in every bathroom. Of course, like any software company, there is a massive amount of jargon and lingo used both internally and externally (some of which is very much coded language based on what employees are allowed to say and reveal to customers). And of course work-life balance being an important aspect of any company culture, is addressed by strongly encouraging work-life integration. And far from prohibiting employee relationships, Epic celebrates them by announcing marriages between employees at their monthly all staff meetings. Finally, there's the feedback. Epic employees are constantly reminded and encouraged to give feedback to their coworkers, both positive and constructive. To really drive this home, Epic is thoughtful enough to have a button to give someone feedback via email right on each employee's staff directory page. Epic is committed to constantly improving their employees and thus feedback is deeply engrained in its culture as well. Of course, a person will most likely never know if you have given them feedback. The button on their staff page opens an Outlook window to their Team Lead (a person who for all intents and purposes is that employee's manager, but that attribution is very discouraged), who will then deliver your feedback to the person at an upcoming weekly one on one. It is very rare to be given direct feedback from someone. There are also numerous other ways employees are asked to evaluate their coworkers on a regular basis. Feedback is extremely important. Epic does stack rankings, but does not state that explicitly. You are evaluated against your coworkers of the same job role on the same application (and then maybe further evaluated against the rest of your job role?) during your positions yearly raise cycle. In terms of evaluation: your improvements, accomplishments, projects and goals you and your team lead have set are taken into consideration, but they comprise a smaller component of your evaluation. The main component is feedback received, both positive and constructive. It is therefore in your best interests to never give anyone positive feedback but to give plenty of constructive feedback. Outright negative feedback and complaints are also acceptable (and are the predominant forms of feedback given). This has lead to a company culture of encouraged tattling and complaining when someone irritates you, and provides a strong incentive to throw others under the bus. Let's go back to the kool-aid. The phrase 'drinking the Epic kool-aid' is used constantly in the extended Epic network. Of course it's not meant to be taken literally, but it's extremely apt considering what Epic culture really looks like. The staff meetings involve minimal business information and are not dissimilar from charismatic revival meetings. You are encouraged to drink the kool-aid. People will mention it if you don't. In the spirit of naming conventions, I'll sum up what I'm getting at with a new INI URE - the Epic cult

2.0
Dec 11, 2014
Recommend
CEO approval
Business Outlook

Pros

The pay was nice, and they provided excellent medical benefits. Having an office with only two people was nice, but isolating. Having food on site was good, but often very far away from where your next meeting was.

Cons

There is very little training involved before you're given your first customers. I had my first customer assigned to me on my second day of work. No regard was given to personal skill sets. My educational background, which had nothing to do with computers or computer science, was apparently all they needed to see to put me into the technical services bucket. I was never even considered for another, perhaps more suitable, role. Team leaders are a mixed bag. Sometimes you'll get a supportive TL who will help you to achieve your goals, and sometimes, as in my case, you'll get a TL who only cares that you show results. Even when I asked for help, I was never given any. I was told that I was just making excuses for not getting the work done that I hadn't even been properly trained to do. Work/life "integration" is a joke. Plan on taking your work home with you every day because that's the only way it's ever getting done. There is no balance. Taking a personal phone call during the day does not mean that the extra hours of work you have to do at home is justified, especially when it's your turn with the pager. "Recovery" time is very limited. I worked 19 days straight without a break, with many of those days lasting 12+ hours, and was offered 1 day off in return. Burnout under those conditions is inevitable. Backstabbing is not uncommon between employees. Lies do get made up about how people are doing at work, and some TL's will listen to everyone else before they listen to you. This is supposed to be a professional work environment, but it often felt like high school all over again.

2.0
May 6, 2013
Recommend
CEO approval
Business Outlook

Pros

Epic does do some things right: * The buildings (the art especially) makes the campus a fun place to work. * There are many opportunities to grow your skills -- classes, a professional development fund, and seminars on campus -- so you can improve yourself if you want to. * Team leads typically strike a good balance between keeping you focused and on-track without looking over your shoulder. * Cafeteria food is good -- if/when you can get it (more on the food service down below).

Cons

Where to start? * The monthly staff meeting is pretty fun and harmless until you draw the inevitable connection to "two minutes' hate" from 1984. Staff meetings don't distribute any information that wouldn't make more sense to tell people at team-level meetings. They only exist to keep people drinking the kool-aid as much as possible. * Epic isn't growing as fast as it needs to grow, so everyone is stretched too thin. This is a major reason why people voluntarily leave. Even if you're able to complete everything that's mandatory on the specified timeline, there's no way you can complete everything that really should be done to fulfill Epic's obligation to the customer. This leaves you feeling like you've got a to-do list miles long that you'll never have any hope of completing -- unless, of course, you come in early and stay late nearly every day. * Epic frequently "culls" its employees, often finding sneaky ways to make them leave. They find creative ways to label these departures to manipulate their turnover statistics. * Epic has extremely strict social/alcohol policies. For example, if you're out with a group of Epic employees after work and it's obvious you're from Epic, they don't want anyone to consume any alcohol. Even if you're out on your own time. Also, team leads are never allowed to have any alcoholic beverage with their employees. * Epic doesn't have a gym, child-care services, or other amenities that a company its size should have. They claim that they do this so that local businesses will get more customers, but it's really just a way for them to cut corners. * Epic's cafeteria is great, and that's something they like to show off when they bring people in for interviews. While the food really is stellar -- I can't fault them there -- they currently have a cafeteria meant to serve 1500-2000 people serving closer to 6000. Getting lunch is an absolute nightmare and usually involves standing in at least four lines. The layout makes it extremely difficult to navigate. Also, if you work more than one or two buildings away from the cafeteria, it takes a significant amount of time -- half an hour or more -- to get there, get food, and get back to your office. If you need to do anything other than eating on top of that, you're going to be staying very, very late. * There is a major culture gap between people who have worked at Epic for 5-10 years or more and people who have started in the last few years. They don't have the same expectations or understanding. It feels like there are many policies and ways of thinking left over from when Epic was a much smaller company, and the tenured employees don't seem to understand that a company should change as it experiences rapid growth.

Viewing 346 - 348 of 6,041 Reviews

Glassdoor has 6,317 Epic reviews submitted anonymously by Epic employees. Read employee reviews and ratings on Glassdoor to decide if Epic is right for you.