Epic reviews

Work-life balance is terrible. Expectations for customer support are unrealistic and there is support for challenges beyond your expertise is hit or miss. Upper management has made it very clear that they do not have their employees best interests at heart, the latest example being the push for employees to return to campus in the midst of a pandemic with virtually no evidence that productivity has declined since allowing employees to work from home. The response to parents who are uncertain they would be able to find child care was "take a pay cut and work part time or take a leave of absence, but no work from home." My experience has been that the personal fulfillment of helping healthcare systems is not what it was made out to be by recruiters, with most of the job being trying to find out why things are broken or how to make something work in a way other than it was designed for, and not actually partaking in improving patient health or the patient experience.

COVID-19 response has been disappointing. They are planning to bring all employees back between July-Aug, despite recommendations from public health authorities that we work remotely as much as possible. They don’t seem to care about employee health or safety. When employees have publicly (on an internal question forum) asked about the company’s COVID response/plan, questions they don’t want to answer are simply deleted. There is no transparency or trust from upper management. Your experience can depend greatly on your Team Leader. If you don’t stand up for yourself, you can easily become overwhelmed with the amount of work. You have to be in charge of advocating for your own work/life balance, but many (especially newer) employees feel like they can’t say no and easily become overworked. QA compensation is low for the number of different responsibilities we are expected to do.