Pros
Pays very well and there is always lots to do. If you are a type A personality, you're more likely to thrive here. Hiring is highly competitive so one of the under-recognized perks is highly competent co-workers. Food services are amazing and steeply discounted (yes, this perk is worth mentioning). The campus is cool, but you kind of get over it after a month or so. You're likely to get your own office or share with at most 1 other person (preference is accounted for), but this might not be a "pro" for everyone. The job is impactful. Epic is the most influential EMR company in the US (and maybe the world) and effectively does a lot more than just manage the software. Epic has a lot of influence and gives lots of guidance on how hospitals make operational decisions.
Cons
Epic is struggling to balance being a large company against the scrappy close-knit company it wants to believe it is. Upper management is either struggling to or unwilling to take feedback from the general workforce. Covid restriction handling is the most emblematic case. Epic was slow to allow workers to work from home, and was stingy in extending to remote work. They also pushed aggressively to come back to campus at the end of summer even though the trajectory of cases was not favorable. Employees had poor/limited choices for voicing their dissent and were effectively gagged. Epic is anti-union and it is reflected in numerous policy and operations decisions. You will have to fight fiercely for your own work/life balance. Epic will always ask for more and rigidly adheres to old-school thinking when it comes to work efficiency. It is an unwritten but well established expectation for you to work 45+ hours every week at minimum (and frequently more). Law of diminishing returns be damned and frequent burn out abound. Epic also struggles with diversity and inclusivity. Yes, they are based in WI which is predominantly white, but they hire from all over the country and even the world. After 7 years, I can count the number of black people I have interacted with on 1 hand. This came into focus at the company in the summer of 2020, but before the end of the year the efforts for inclusivity and diversity were already being undermined. Epic is unwilling to allow substantive change to occur.
