Epic reviews

3.3

52% would recommend to a friend

(6,028 total reviews)
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Judith R. Faulkner

69% approve of CEO

74% positive business outlook

Epic has an employee rating of 3.3 out of 5 stars, based on 6,028 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Jun 25, 2020
Recommend
CEO approval
Business Outlook

Pros

- Salary ($140k after 4 years) - Smart peers

Cons

I used to recommend Epic as an excellent place to start your career. Their embarrassing response to COVID-19 has changed my mind. As an Implementation Consultant, I averaged 62 hours per week over four years. I woke up thinking about work, and went to bed thinking about work. As a manager, I was expected to frame everything as a relentless positive. Have a client who harasses or berates you? An opportunity for growth. Land at 1am and be expected in person at an 8am meeting every Friday? We do such important work, that’s just the cost of it. Epic’s management team is caught in a past world where leaders rule by edict and norms never change. When announcing smaller bonuses because of COVID-19, they could have chosen to explain how saving money here allows them to commit to zero COVID-related layoffs. Instead, a two-sentence email saying “you should be glad you even get one.” Epic has consistently misstepped with its work from home policy, touting its campus as a core component of its culture and crucial for its survival. While the rest of the tech world embraced health-first policies, Epic announced that WebEx meetings were awkward and people were distracted by children, so work-from-home would end. Its all-employee e-mails about campus safety and pandemic preparedness were signed from “the real doctors”, many of whom haven’t practiced in decades and none of whom are epidemiologists, in response to employee concerns about masks, social distancing, and bringing the disease home to their families. The result? Perhaps 50% of employees on campus wear masks in high-traffic public places like the cafeteria. Parents must scramble for childcare, when schools and daycares are still closed. Pregnant women must email the COVID-19 resource group and ask for an exception to continue working from home, even though pregnant women are hospitalized and ventilated due to COVID-19 at a higher rate than the general population. I thought I missed Epic. I’m glad that I left.

1.0
May 5, 2019
Recommend
CEO approval
Business Outlook

Pros

I really appreciated the professional development Epic promoted and even required in a lot of situations. For example, if you work in billing, you have to get certified in the front end and a few other modules. This helps you understand the entire revenue cycle and is extremely useful.

Cons

Being black or Hispanic at Epic is hard. I was asked multiple times during my 1.5 year tenure "Do you work here?". Moreover, a number of people on my team thought making black jokes were appropriate. Jokingly calling me a slave, saying the N word casually, telling me how stupid the black lives matter movement is, etc. I could go on. I sucked it up for a while but eventually had to resign because of this backwards thinking. A lot of these people are from the midwest and simply are not used to being around minorities. When I was at Epic I can confidently say that less than 2% of the workforce was black or hispanic. This creates a "white bubble" where Epic workers are not really exposed to minorities.

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Epic Response
7y
An experience like this is not acceptable at Epic or anywhere. Our employees are the reason for our success, and we want everyone to feel empowered and respected. We are committed to investigating alleged incidents thoroughly and taking action. A diverse workforce makes Epic stronger—and there are active efforts underway to continue growing with this idea in mind, including recruitment at HBCUs. Epic also supports employees of different backgrounds through the establishment of employee resource groups and other opportunities to impact change from within. There’s always more that can be done, and feedback is crucial in this process. We appreciate you sharing your experiences. -AA
2.0
Feb 16, 2017
Recommend
CEO approval
Business Outlook

Pros

Cafeteria has fantastic food Fantastic insurance (if your family has a history of mental illness you WILL need this) Acceptable benefits package Given opportunities to develop career skills that will be valuable at other companies Exposed to some genuinely good job experience that you can carry over to other jobs Good first-job pay Can work with some truly brilliant people You could potentially have a really excellent boss

Cons

The negative reviews are correct; you are not being misled by bitter people wanting to spite Epic. They're trying to warn you. Turnover rate is over 10% per year. They brag about being below the average for "service industry", a demographic which includes restaurant/fastfood workers (very high turnover). 0.5 sick-days per month, including time spent for doctor's visits or therapy. You will be asked to stay late the day-of, forcing you into cancelling date plans or other social occasions with only a few hours' notice. More stressful than your most difficult college years. No work life balance; it's work-work balance. No paid maternity leave, no paid paternity leave. If you are sexually harassed by a developer, as a Quality Assurance person you are more replaceable than them and they will not be harshly disciplined. This stress will make any physical/mental genetic vulnerabilities present themselves from your previously pristine youthful personage. If you're not a college grad, they will not hire you. They hire college grads on the assumption that their lack of work experience means they will not know their workers' rights. Epic has been subject to multiple class action lawsuits for unpaid overtime for unskilled labor (Quality Assurance has settled once before, and are suing again now). Lower/Middle Management is college students who don't know any better, half the time. The upper management is people who haven't touched the actual Epic system in years so they've lost touch with the specifics of how hard a project concept will be to implement. Workplace dynamic mirrors that of high-school cliques; you better be part of the In-Crowd. The more popular kids will get the flashy projects, the unpopular ones will get thankless drudge-work. For Implementation Specialists (IS) at least (if not the other roles) they are told to fire the bottom 50% of employees every year, based on performance. Deadlines will be set arbitrarily by the Sales Team and as Quality Assurance you're the last step in the process, so any delays ahead of you will force you between a rock and a hard place of compromising testing quality for meeting the deadline. You will be blamed for if you miss a bug because of this time-crunch. You will be pressured into rubber-stamping something as "tested" even if you do not believe you had enough time to test. A project that took 5 months was initially planned to take 1 month. "Crunch period" is meaningless at Epic; every day is crunch time. At worst, your boss will be not more than a task-master, measuring quotas for how many bugs you've found. You will not get leadership from them on how to improve; you will only get pressure that you must improve.

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