Pros
Here are a few situations in which a job at Epic makes sense: 1. Killing a year or two between undergrad and grad school 2. Applying to med/law school 3. Love Madison WI area That's about it. The pay, especially after the recent market adjustment, is very competitive. It will not justify the workload and management issues, see below.
Cons
If I can give one piece of advice to TS applicants, it would be DO NOT ACCEPT A POSITION ON THE EPICCAREAMBULATORY TEAM. Demand a specialty team like OpTime, Anesthesia, or Cupid. Ambulatory is the most overworked underappreciated team at Epic. Ok into the cons. Epic is a churn factory. June/July/August see ~2000 fresh college grads start at the company. A significant portion will leave before 1 year, and most will not make it to the 2 year mark. The work is largely unrewarding, and piles on extremely rapidly. Make no mistake, this is a highly paid tech support job. You will spend the majority of your time doing customer service for analysts that know less and make more than you. Increasing turnover has lead to a high emphasis on process, which can be oppressive. The old timers come from a different generation that allowed TS to innovate and focus on results, rather than process. There is a huge disconnect between TS of high tenure and new TS as a result. Blackbox policies. Epic is ultimately a private company, with the founder/CEO as the majority stakeholder. High level policies, especially work from home and remote work, are set by Judy. She openly rejects remote work and has firmly stated that Epic will never allow it again because of our "culture". In the Summer of 2021, Epic was featured on national news for attempting to force 10,000 unvaccinated employees back on campus in the middle of the pandemic. If you work at Epic, you will not be able to work from home or remotely, full stop. Judy has invested too much money into the fairytale campus, which she sees as a competitive advantage, to allow it to be empty. Monotony of work. As a TS, the bulk of your time is spent working on customer issues. This will never end or go away. Even if you climb the ladder, you will never fully get away from this fact. The TS division lead does the same type of work (granted, less of it) as a 2 month tenure TS. It is a never ending stream of customer emails and tickets. Staffing crisis. Epic is in the midst of a staffing crisis that has been going on for atleast a year. COVID response and WFH policies pushed out many tenured employees that are not easily replaced. The increased workload that trickles down to the bottom is leading to burnout and departures constantly. Benefits. Epic has fantastic healthcare benefits, but thats it. PTO is 10 days a year plus 5 sick days, and you get the bare minimum bank holidays on top of that. 401k match is very poor and lags the industry. Stock options are very enticing and profitable, but bring long vesting periods and a myriad of other strings attached.
