Epic reviews

3.3

52% would recommend to a friend

(6,030 total reviews)
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Judith R. Faulkner

69% approve of CEO

75% positive business outlook

Epic has an employee rating of 3.3 out of 5 stars, based on 6,030 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Aug 13, 2010
Recommend
CEO approval
Business Outlook

Pros

-Salary is excellent, especially considering that most new hires have no experience in either healthcare or IT. -The benefits are excellent. Epic's health insurance offerings are comparable to Western European or Canadian health insurance. The level of care you'll receive is excellent, and you'll never have a co-pay. -Epic has a good reputation. Although the company has serious flaws (see below), its competitors are apparently much worse.

Cons

-Turnover is EXTREMELY high. The average Implementation Services employee (i.e. Project Manager) only sticks around for 16-24 months. Implementers who stay with the company for 3 years are considered "experienced." Implementers who stay for 5 years are almost non-existent. -Notice to people applying for "Project Manager" jobs: Even though they bill this job as "non-technical" it is technical as hell. In your interview, they'll lie and say that it's a business-oriented job, but the actual job is entirely computer oriented. Have you ever reconfigured an entire software program? If so, did you enjoy it? If the answer is "no," do yourself a favor and don't apply to Epic. -Training is terrible. Although new hires receive "six months" of training, the training is worthless. Also, "six months" is a joke -- within the first month, you're expected to work 40+ hours per week on customer work, and do your training work (which is significant) on the side (read: weekends and nights). -Due to the poor training, most employees can't answer even basic questions about the software. This creates an unfriendly work atmosphere, because many employees react defensively when you ask questions. -Despite the terrible training, Epic expects its Implementers to know/do everything. Your job duties will proliferate beyond your control.

1.0
Aug 29, 2009
Recommend
CEO approval
Business Outlook

Pros

1) If you are a developer, you don't have to test your code before submitting. Awesome! Majority of developers don't test the code, minority of developers do not compile the code :) (oh wait... is this supposed to be a con?) 2) If you are developer, you definitely get overpaid for doing work that high-school students can do. Yay! (Oh wait.. then why did i spend 4 years with 100k loan debt for?!? well, without that degree you can't get the job.. live with it.. you can pay it back in 2 yrs working here) 3) They have good food in cafetaria, although health foods like fruits are overpriced.. 4) The CEO was a wunderkid 30 yrs ago. Till now she is still a great leader. You can learn valuable lessons from her on how to do business. If you think of starting your own business later in your life, you are in the right place to learn (from how to keep customers, make them satisfied, unique marketing strategy, going international, etc2).

Cons

1) Doing quality work will not be appreciated. They value quantity over quality by a clear mile margin. Even the best developer in terms of quality (always been praised by team members due to his perfect project quality still got fired due to 'lack of productivity'). THIS IS IMPORTANT: Unless you are a mindless working machine that can work without taking pride of your work (you don't feel bad when you submit your code without compiling or testing), please do not come or you will know your fate. 2) The testers of your program are most likely clueless about what they are supposed to test. So expect to get random negative feedback/more works from them although it's not even related with you. Good luck with that, developers! you got overpaid to do that! 3) Your team leader never feels that you have enough work to do. So you will be assigned more and more... until you cannot finish your project and you get fired. Too bad.. 4) Wait... my project just got cancelled?!? oh sorry your team leader forgot to check whether the project has been approved or not before assigning it to you. Well at least you got over-paid for doing nothing (wait.. is this supposed to be a pro?). 5) All of the above are lies... haha got you! 6) Please ignore the fifth statement. This is real world, the first four are true.

1.0
Nov 25, 2008
Recommend
CEO approval
Business Outlook

Pros

I learned a ton about the medical industry, particularly hospital administration. As a liberal arts major straight out of college, I earned a pretty good salary and was able to use that experience and background to find better jobs. The benefits are decent. Because Epic works with HMOs, they get some fairly decent rates on good coverage. Sometimes you get bonuses. Some people think the Epic campus is a perk. I banked hundreds of thousands of frequent flier miles during my year there that I am still redeeming today.

Cons

Where do I start? They make the interview process out to be like you're fighting to get into some limited spot or top position, though they hire hundreds at a time. Epic will hire almost anyone with a high GPA who is under the age of 25, regardless of major. Why? Because it doesn't matter what you know -- they really just want young people fresh out of college willing to do almost anything for a job. An incredible amount is demanded of them, and this leads to burnout and resentment. The younger employees aren't exploited because they are stupid -- they are exploited because they are young and nervous about the job market, and because they have been manipulated into thinking that Epic is what it's not. I rarely worked less than 60 hours a week. If you're supporting a hospital software go-live, you can expect to work 12-hour shifts (day and/or night) for a week straight, logging around 80-100 hours a week. I did not actually get to know most of my Epic colleagues until I gave my mandatory one-month's notice and spent 4 straight weeks in the Wisconsin office. Unsurprisingly, Epic has a ridiculously high turnover rate. When I worked there in 2006 they were pushing 2500 people, but no one really stays for much more than a year (I didn't).

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