Great culture, smart people, does not provide the perks of other tech companies
Pros
Great culture. Employees are passionate about travel and like to create great travel experiences for the customers. Good work-life balance. This is the first place I've worked where the executives and senior leaders genuinely advocate for using all of your vacation time to travel and see things. People are smart and capable.
Cons
The company is caught between being an online travel agent and a technology company. They do not yet provide the perks of a lot of more innovative tech companies - the compensation isn't as good, stock/equity is not part of the compensation structure, the benefits are not great, the engineering environment is not as open, innovation is slow and isn't encouraged as much, self-exploration isn't encouraged as much, etc. It's also a fairly political environment where people pay too much attention to their political posture. The company can improve customer service. Not just in the call centers, but how they think about making things simpler and better for customers, and driving their partners (the hotels, airlines, car rental companies, etc) to be better, which provide notoriously poor customer experience.
