supervisors promoted with no knowledge,leads brought in from out side the company with absolutely no knowledge of what the department does. Agents who have been there for years who are constantly stepped on and over for promotions. Yet always asked to help out and train the new supv or lead that they just promoted over their experience, leadership and knowledge. Upper management is in no better shape either they bring in new people with new ideas that don't have a clue. They have trainers who have never did the job and know nothing about how the job really works. Last but not least - Hire Your Contractors instead of bring unknown people in off the streets and trying to train them. You have contractors who are loyal and have stuck it out for 6 month to a year. HIRE THEM !! Don't string them along and make them think U R going to hire them. Only to let them go after they have given you their all. But you continue to hire in no knowledge vs. the knowlwege you have sitting right there in the chair in front of you. What happen to respeacting Loyal workers, good and hard worker. It seems in that dept they are definitely not appreciated.