Fidelity Investments reviews

The role just sucks, especially if you work nights because they never hire enough people to work late nights so people can wait up to 10 minutes just for a password reset! It's a call center so it's constantly taking call after call and people can be too needy or hostile because they can't treat their retirement account like an ATM. You have to be in the role for at least a year to even be considered for other roles though it will just be another job on the phone all day. Also your calls are graded all the time and depending on your manager... it's a miracle if you do anything right on a call. Some people call in to get a balance and just because you didn't get the persons life story doesn't mean the call was "inconsistent". Metrics are so whack.

While the salaries are competitive at the beginning the raises are almost none existent. And, to get a promotion is even more difficult. If your looking for somewhere to grow quickly then Fidelity isn't the place for you unless your lucky. Also, there is a lot of politics involved in this company. You will see coworkers move past you that are terrible at their jobs (borderline clueless as to what is going on), but network very well and talk to the right people. This can be very discouraging to those who actually try and work hard. Because, at the end of the day your picking up their slack and they're reaping the benefits.