Pros
-Some of the people there are great. -Good benefits. -Very nice campus! -They don't hire for upper positions outside of the company.
Cons
-VERY VERY MICROMANAGED! Get ready to feel like you're in middle school. -They don't really tell you in the interview that it's just a call center. -They do not pay enough nor do they negotiate salaries. Everyone starts off at $38k no matter your experience. So you will make the same as the recent college grad that started with you. -What they expect you to know and the quality of work they expect does not match the pay. -Very very corporate! Management cares about you as a worker- not a person. They only care about you as long as it affects them. -If it's super busy, be ready to lose your voice. This is an inbound call center and the calls just come in. You're not picking up the phone. You get two 15 minute breaks and a 30 minute lunch. If you decide that your throat hurts or you have to use the bathroom outside of your two breaks, be ready to hear about how you violated the "call avoidance policy" which can eventually get you fired. -Even when you pass the series 7 & series 66, you only make 6-8 thousand more- which puts you at $44k-$46k. -When you first start here, you have to work 12-8:30pm. This isn't a huge deal except for the fact that they make all the newer people work noon-8:30 but everyone else goes home at 5pm leaving you with not much support. -Team leads WILL NOT take your 'angry customer' calls. They just tell you what to say - which only frustrates customers more. -You must have diabetes or low blood pressure to switch your lunch. -They don't hire for upper positions outside of the company. This is a pro and a con. It's a con because these managers are being brought up from a system that has a lot of flaws but by that time, they've bought in to the things that need change whereas someone in upper management from the outside could see it a lot sooner and do something about it. -They do not believe in fun here. "Fun" means buying a pizza and juice that you can try to eat if it's slow in between calls or on your lunch.
