3.0
Oct 22, 2012
IT giant but needs more joined up thinking
Current employee, more than 5 years
London, England
Recommend
CEO approval
Business Outlook
Pros
Large accounts and some very big names on the client list. The company has a strong and rich technology heritage and invests a considerable amount of time and money on innovative products. Some of its current offerings are very mature and offer customers with excellent services - for example Managed Service Desk.
Cons
Not very agile in the market place and often too focussed on its own solutions instead of the customers' actual requirements. Very much a home for technologists and service managers but not a company well structured or suited to major change programmes.
