Gartner reviews

Micromanagement hell. If you like making PowerPoint presentations, this is the company for you - just know that your customer can't stand them. Very robotic process with little room for deviation. The process historically has worked but customers resent the forced cadence and constant upselling you're required to do. It's sales so you're expected to perform and attain metrics but every move is orchestrated and prospects/customers can see through your motivation of hitting your number. You'll also spend most of your time attending internal meetings when you should be working with customers and prospects to help them achieve their goals. Very middle-management heavy. If you're a seasoned, successful rep don't bother. They'll do everything to de-program you and make you conform to their process and if you don't you'll be branded as not having a "growth mindset". The service is a "nice to have" and not a "need to have" - and even more so because of the pandemic.

They literally could not care less about their employees despite telling us they do at every single town hall and team meeting. Upper management is extremely misleading, and lower down team managers aren't given enough information or resources to do anything for their reports despite wanting to. Because of this, career progression is essentially impossible - it is very unclear what you need to do to progress even if you excel in performance reviews. Upper management also does essentially everything they can to be opaque about what is actually going on within the organization, and instead only reports the positives and that everything is fine. Compensation is decent, but would not say its competitive compared to similar roles at other companies.