Metrics before clients, Micro-Management - Lack of Transparency
Pros
- Great, friendly people from all walks of life - Opportunity to speak to Heads of Prestigious companies - Very good on the CV - Possibility to relocate across the world
Cons
- The pay gap between employees is outrageous, certain associates with 2+years experience in the same position as me were earning more than £6k less than me - Presented as a 9-5, your actual working hours are 8-5, however you will have a ton of admin work to do as your day will be filled with calls to achieve your metrics so realistically 8-6 in the best case scenario. - You will be introduced to their culture of being client-obsessed, making sure the clients are getting the most out of Gartner, as well as the support around you, but when the metrics are not above average you will be asked to remediate at any costs or else your job will be on the line, it is not important that you try to give a great experience to the clients as much as meeting the metrics is. - Your personal life will not matter to management, grieving's, mental health issues, medical issues. You will be recommended to speak to the internal therapist but carry on with your work as usual. - Very toxic relationship with managers, they will feel like a headteacher more than a manager. Not much support when things aren't going well, you will be told what will happen to you if things stay this way and get threatened with losing your job on a daily basis until your metrics improve, only then you will be able to receive support from your manager - The managers often get out of line with the way they treat employees under them, hurtful jokes on people masked as ice-breakers, revealing things to the rest of the team which were discussed privately on 1:1, being condescending when evaluating performance. - Expect to never be praised, and always be put down in an effort to motivate you. Hard to genuinely learn without faking it when their culture is: a calm ocean never made a skilled sailor
