Glassdoor reviews

3.9

66% would recommend to a friend

(1,113 total reviews)
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Owen Humphries

84% approve of CEO

38% positive business outlook

Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

1K reviews
5.0
Nov 24, 2020

Amazing company, loved every minute of it

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I would highly recommend Glassdoor. They have smart folks at the helm driving in the right direction. It may have taken a turn at the start of COVID, but they are on the right path now. As Darwin wrote, "It's not the fastest or strongest species that survives, it's the one that adapts to change the best" Glassdoor has done that. I have an enormous amount of respect and appreciation for the folks there, CSW, Kate, etc. I'm grateful for all of the development, mentorship, and growth while watching the company scale. There are truly good eggs who really care about employees.

Cons

I think that it's important to understand that no company is perfect, and although there were certainly challenging times, all-in-all the good outweighed the bad significantly. Looking back with fond memories on a cool place to work.

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Glassdoor Response
5y
Thanks for taking the time to drop us a review! Your kind words about our resiliency during 2020 are incredibly appreciated. As you note, the secret sauce at Glassdoor is our people. Together, we have found many ways to innovate our product, encourage one another, and respond to our users during a year that none of us predicted. Thanks for the work you contributed toward furthering our mission and helping so many around the world find a job they love!
3.0
Jul 21, 2020
Recommend
CEO approval
Business Outlook

Pros

I've said it once and I'll say it again: the people at Glassdoor are above-and-beyond the finest group of humans you'll ever have the pleasure to work with. They've become my mentors, my friends, my best friends, and my family. Becoming part of that extended family is one of the greatest things that ever happened to me. I can remember at my first job post-college, a more senior colleague said to me, "You'll never find a place this good." She was so wrong...for the most part. The personal & professional development was also top-notch. I'm not sure I fully recognized how strong our leaders were in providing that development on a daily basis, but I grew so much in my time at Glassdoor. From Guru Ganesh sales training to Gallop Strength Finder to SKO to Management Offsites, there was always something to look forward to in order to learn & develop. We definitely took our foot off the gas a few years back with emphasizing & enforcing proper sales training which was disappointing, but the roadmap that prior enablement leads crafted for our SMB org made up for that. Fun. It was just fun. It wasn't until the Recruit Acquisition that things started to feel different and we lost that spirit we were so famous for. BAMF, Spirit Days, team events & offsites, interactions with executives in casual environments, SMASHie Awards, etc.  HR & Legal Teams - unfortunately, a lot of the strongest & best advocates left the company in the past few months, but our GC and team + HR rep in CHI were incredible in every way. They cared about the people and, particularly our HR rep, helped develop the personnel. I also admire the Executive team for truly wanting to know their people. This goes for Christian and Robert -- it was never scary or intimidating to approach either or provide feedback.

Cons

I will start this off by saying that I was fortunate enough to make the decision to leave Glassdoor prior to the mass layoffs. With that being said, my heart is still crushed that this was the path we (yes, I still refer to Glassdoor as 'we' because I will forever be part of it) went down. This was always the plan to reduce the SMB arm and roll it more & more under Indeed. But to completely eliminate the roles of 300 people in one fell swoop and blame it on COVID rather than plan feels like a tacky PR stunt.  When reps that I hired, trained, and managed are reaching out in real-time as it was happening, fear in their voice because they weren't sure if they received the infamous calendar invite, and then tears when they got news that they were axed. They had no one to go to because everyone was in the same boat. It was like a shipwreck in the middle of a dark sea -- no horizon in sight, no one nearby to save them. Apart from the layoffs, there was several incredibly uncomfortable "situations" in recent years on the management front that should have never happened had proper training & protocol been in place. At a Sales Manager Offsite in ATX, the male leaders grouped together at the evening event to get a group to head to one of the local strip clubs. VPs, Directors, Managers. For (most of) the women there, it was a feeling of "Do I put myself in an uncomfortable and go with them so I can be 'part of the club' or do I stay behind and risk being seen as too immature to hang with the top dogs?" Thankfully, the majority of them decided not to go but how that crossed their minds as something appropriate to propose with their colleagues baffles me. It was the only time in my tenure that I actually felt uncomfortable and disappointed with our leaders and that I could miss out on an "opportunity" to "network" despite the inappropriate nature. There are other instances, as with any tech company, of relations between manager & rep which led to hostile work environments and, in some cases, fear. There was never retaliation for voicing concerns, but you always knew who knew what and whose side someone was on based on how they interacted with you...including a few leaders (past & present). The org, as it grew, began to feel divided between sides of right and wrong.

2.0
Jul 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Even by Glassdoor standards, there has been a lot of change in 2020. However, the mission is as strong as ever and for me, the most significant pro of working here is the people. I love the fact that I can work independently and the support for WFH has been awesome. We have a strong People team that has really come into its own during the pandemic. I fully support the new strategy shift and the drive for transparency. However, the pace of change is scary and dramatic. We've rolled the dice in a major way and I hope for all our sakes that it works out. You can't deny that there are some pretty bold changes kicking off right now.

Cons

Unfortunately, while I have had a good run, I fear that post-restructure I am running out of road. It wasn't Glassdoor's fault that COVID-19 came along and I believe senior management acted in the best interests of the company in letting 30% of the workforce go. Some of those people will be sorely missed, others, not so much. However, this has had a dramatic affect on my day-to-day role and the outlook for my development and progression is not good right now. I hope this situation changes, and you can never tell what is around the corner, but right now my scope is severely limited. I wish I wasn't facing this situation, but I just can't see how to haul myself out of it and there is no magic wand for Glassdoor to wave. It is gut-wrenching.

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Glassdoor Response
5y
Thank you for your review. I agree, the People Team has done a great job supporting our employees, especially as we navigate working from home during COVID-19. Unfortunately, the pandemic and the economic crisis that came with it had a drastic impact on our business, which forced us to make some really difficult decisions. I’m truly sorry we were in a position to have to say goodbye to so many talented individuals. It's always our hope to set everyone up to succeed and ensure everyone has a clear understanding of our company strategy. We'll be very focused in the coming weeks and months to do our best to support our teams through these changes. Thank you again for sharing your feedback. Christian CEO, Glassdoor
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Glassdoor has 1,269 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.