Glassdoor reviews

3.9

66% would recommend to a friend

(1,113 total reviews)
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Owen Humphries

84% approve of CEO

38% positive business outlook

Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

1K reviews
4.0
Aug 16, 2018

The future's ours

Recommend
CEO approval
Business Outlook

Pros

I’ve been at Glassdoor London from the very scrappy and gritty beginning. I love that the scrappy and gritty culture remains a key component of our identity in the London office. We’re a “small” group of ~20 which for some of us seems like a HUGE group. That said, the size of the group fosters a sense of family and togetherness across teams and functions. Needless to say there’s banter, laughs, singing and a celebration of our individual differences, quirks and the diversity of the very multinational group. You can generally twist someone’s arm to go for a cheeky beverage or few at one of the plethora of watering holes in the local area. Our shiny new office is perfectly located for after work cheekies and offers up endless options for lunch on the Southbank, Borough Market and Flat Iron Square to name but a few. Summer drinks on the Southbank have been quite the treat these past few weeks. The outlook for the business is very bright especially since the Recruit acquisition was confirmed. International was already slated to be the focus for this and future years so the news of the acquisition fills us with even more excitement for what’s to come particularly for us in the international markets. Accelerated growth and even more opportunity is clearly on the horizon which makes us an even more attractive “startup” for talent with a desire to make a noticeable impact on a technology company on the upward trajectory of accelerated growth.

Cons

There’s a lot of change in a very short space of time which can be overwhelming and is exacerbated by the pace at which we are growing and evolving in Europe. This is both a pro and a con dependent on your perspective. In this environment some will flourish and some will not but it is definitely a period where you need to buckle up and hold on tightly because we’re going places very fast!! We are still lacking in some support functions but steps have been taken to address challenges around local IT, HR, Benefits etc.

5.0
Apr 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Culture: Glassdoor has a unique culture that makes you feel as though upper level management is just as accessible as your teammate. Very welcoming culture that sees itself as a community Building: Beautiful office that makes coming to work every day that much easier People: Never have I felt uncomfortable asking for help from someone within the org. Everyone here wants to see the company as a whole and its individuals succeed. Upward Mobility: Specifically in the role of an OSR you are expected to be promoted within a year and my manager has done an incredible job of advocating for that Supported: I always feel as though my voice is being heard and appreciated. Being a part of the OSR team has been such a fun experience because we are a new team that is figuring out how to meet our full potential. That being said our feedback is an essential part of that process and I genuinely feel like I am a part of something pivotal within the company.

Cons

The role is constantly changing and being adaptable is a must. I love this aspect of the role but the only downside of it is not being able to master one thing and once you feel like you have worked out the kinks and become an expert another change comes along.

4.0
Apr 4, 2018

Challenging but very fulfilling last 3 years

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Glassdoor has provided me with some of the best memories as well as a great foundation to become a top sales person. The sales team has a culture of mentorship and learning. I was able to learn from my manager and my peers on a daily basis to continue to get better. The people I worked with became some of my closest friends and having that "family" feel really allowed me to enjoy my job.

Cons

Over the years there were a lot of growing pains. We grew too quick, we weren't all on the same page, hired some of the wrong people, and had poor communication. From all of that we have learned from our mistakes and "course-corrected" and things that were our weaknesses have become strengths. The one thing we continue to hear is the pay is too low, which it is. The one reason people leave is because although they love this company and their job, the pay isn't as competitive.

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Glassdoor Response
8y
It's great to hear that you're feeling positive about the future of Glassdoor and the Customer Success org overall. As you know, we're on a journey to transforming our team and we've made a lot of progress over the last 12 months. We've redefined roles and responsibilities in a number of teams, rolled-out new training programs in support of those changes and launched competency frameworks to provide more structured career development. We've also overhauled bonuses to link them to the factors that you directly influence and made significant changes to compensation in a number of roles. That said, I would want everyone in all of our teams to feel good about their rewards and opportunities at Glassdoor and we still have more work to do to ensure that is the case.
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Glassdoor has 1,269 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.