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      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      3.9

      66% would recommend to a friend

      (1,113 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      4.1

      Culture & values

      4.1

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Jul 17, 2018

      Enterprise Account Manager - No Win!

      Enterprise account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The greatest part of Glassdoor are the people that I work with.

      Cons

      For the past 4+ years Glassdoor has been trying to figure out how to organize internally and how to structure the goals. This is still a struggle as no one in leadership has a clue regarding the growth side of the business and how to make goals fair across the teams. I am not sure how many years they are going to try and put a “one size fits all” approach on this until they realize that does not work. There is no parity in size of books, types of accounts, past history on accounts (which will clearly dictate future growth), etc. There is no forgiveness in the plan and frankly the ability to make your OTE is almost impossible unless you are a lucky few. Throughout my tenure here, they keep saying “we messed up” and then do little things to try and correct, but they only correct for those who have already reaped the benefits. Additionally, their is NO support for the ENT growth tier. It has become abundantly clear that unless you are in new business or on the strat team, that your success will always be a struggle here and you are completely on your own.

      avatar
      Glassdoor Response
      7y
      Thank you for your feedback and perspective, we can’t get better without it. Over your four years at Glassdoor it’s heartening to see that your peers and our people have been a constant area of happiness. The feedback you’ve provided around compensation is both helpful and important to hear. This past year we overhauled both our attainment measure and compensation plan and we will continue to evaluate and update our compensation plans to align great rep compensation with great business outcomes. As we look forward, please know that our Insights team, storylines, Solutions Consultants, evolved H2 Client Success approach, and better than ever jobs performance are all resources and focus areas designed to help you and our clients win. You have my commitment that we will listen to feedback and incorporate this feedback into action as we continue to push all areas of our business to create the “Client First” experiences you speak of. Thank You for your commitment over the past 4 years and for this feedback. Matt Kessler VP Enterprise Sales
      2.0
      Aug 4, 2016

      Happy I'm No Longer There. Thanks, Glassdoor

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Both of the managers I had as an AE were fantastic. They were supportive, encouraging and genuinely cared about me, my teammates and the overall growth of the company. They were well-respected by other departments and epitomized GRIT. -Bootcamp class! -The Glassdoor mission. I believed in it. I was genuinely passionate about being an advocate for Glassdoor because I understood how valuable the site was to employers and job seekers alike in matchmaking employers and job seekers.

      Cons

      Change in management within the AE tier. That is when things started going downhill. I was placed on a performance plan in January; however, the problem was that I was not informed this was a possibility after Q4 had wrapped. Talk about being transparent. Unlike other sales orgs, this "plan" was not designed to help me succeed. In fact, it was the opposite. AE quotas had not been determined. So I was expected to hit a certain percentage of an undetermined goal. Great. And had less than 30 days to do so from the time I was placed on said plan. Cool. This was also my first time on plan. Fantastic. I fought to stay and asked for a fair shot at hitting quarterly quota, which still hadn't been determined at that time. Adding to the sting: the deals I had up-sold (2-year deals vs. standard 1 year) were ignored. Those deals would have prevented me from being on "plan" altogether. After a lot of back and forth, a "compromise" was reached at the end of January that gave me until the end of February to hit quota, which was still unofficial and hand-written onto my plan contract. I've been in sales for 5+ years. Being on plan scares everyone. But my biggest frustration was the lack of professionalism upper management showed. It was as if Glassdoor's focus on transparency no longer applied. "Don't tell anyone you're on this plan." At that point, I laughed. I could not understand how the same company, the company I loved to work for, could expect me to "be ethical," "do the right thing" and "help people find jobs and companies they love. Are you kidding me? What a joke.

      avatar
      Glassdoor Response
      9y
      Thank you for your feedback and I am glad to hear you enjoyed your overall experience at Glassdoor and working with your fellow AE peers and two direct managers. I apologize for the poor experience as it relates to the plan that was outlined and lack of clarity and communication around goals and objectives. Our goal is to have open and transparent communication with our employees and I will take this feedback and continue to work with our management team to drive more consistent communication. I appreciate your feedback and wish you the best in your next opportunity.
      1.0
      Mar 3, 2020

      RUN AWAY FROM CUSTOMER SUCCESS

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mostly friendly people Nice office in West Loop

      Cons

      Where do I begin.... Incompetent managers that can’t really help us do our jobs better- things are always breaking down and we have to face the brunt of it when customers complain. Recently switched all of Customer Success to hourly vs. salaried, yet we have the same quota and additional KPIs to meet to make a fraction of what our Sales counterparts make. The CS org already does most of the heavy lifting for the Sales team, (building decks, running calls, and teeing up opportunities) it wouldn’t be that difficult for us to learn how to send contracts out. Switching CS to hourly is not going to incentivize us to “deliver great client experiences” instead you’re telling us to view our jobs as a paycheck.

      avatar
      Glassdoor Response
      6y
      Dear Chicago CSM Thanks for taking the time to share your perspective and sorry for the delayed response at my end. I would want you and all of our CSMs to feel that you’re getting the support that you need from your Manager. To the extent you don’t believe this is the case, I hope you’ll take the opportunity to share feedback on what is missing with them directly, their Manager, our Senior Director of CS or myself. “Manager” was among the highest rated dimensions in our last engagement survey for CS, so I would hope that we can address the root cause of your concerns here. In relation to the transition of CSMs roles to non-exempt, I understand that moving to hourly-pay is a change that will take some getting used to. This should not reduce your annual earnings (it could actually increase due to overtime) and now that we have implemented open-PTO for all non-exempt roles, you won’t be disadvantaged in relation to potential vacation time. Regarding the existence of a pay differential between Sales and CS, I can understand your concern. Sales and CS are different functions and the market data that I have seen indicates that a difference in pay is typical for these roles. You have my commitment to continue evaluating the magnitude of the difference and more broadly, to ensure that CSM pay is both fair and motivating. Chris, VP Customer Success
      Viewing 40 - 42 of 1,113 Reviews
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      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.