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      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      3.9

      66% would recommend to a friend

      (1,113 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      4.1

      Culture & values

      4.1

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      May 11, 2020

      Plenty of potential but heartless leaders

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are smart and down to earth. My team was incredible. In my experience, my manager really cared about my development, provided actionable feedback, and was always supportive and encouraging. I had work life balance and while we worked from home during COVID-19, our people team went above and beyond to provide anything we needed.

      Cons

      Where do I begin? The last year at Glassdoor has been a complete mess for Customer Success. Culture turned into nothing but gossiping and complaining. Even our Sales counterparts would make constant comments about how bad we had it. In hindsight, it was warranted because eventually it all blew up once the pandemic hit. Senior management is BAD, particularly in CS, and they are aware. They've shared our feedback of them and it's pitiful. They completely lack compassion in every single decision they make and constantly miss the mark. It started to become clear in the last few months that Glassdoor was really lacking vision and the ability to reinvent. Site traffic was down and our customers were bored with our offerings. CS superstars started finding new jobs/leaving. In addition, internally, there were many smaller announcements and decisions being made that were red flags to me. It felt like they were trying to cut costs in any way they could. An example would be, in Customer Success, they announced a re-classfication of employees changed us to hourly workers, and took away unlimited PTO (with no comparable alternative). This was all under the guise that it was "legally required" and "in our best interest" (so that we could get overtime). We all saw right through it. The announcement was tone deaf and dishonest. Teams started challenging the decision and then some were able to get reclassified and after feedback, they magically were able to bring unlimited PTO back (shocker) shortly before layoffs (meaning they would not owe us much if any vacation time). This is the constant theme of leadership, both in CS and company wide. There is always some shady motive to every decision. The fact that they were able to determine a layoff of 1/3 of the workforce was necessary so soon tells me all I need to know about the future of Glassdoor. They haven't been able to reinvent themselves and I'm sure it's only a matter of time before they are one with Indeed. I would have the same feedback if I weren't laid off.

      avatar
      Glassdoor Response
      6y
      Dear CS Alum Thank you for taking the time to share your perspective. I’m sorry that your experience with Glassdoor was not more positive for you. The last 2 quarters have been particularly challenging for Customer Success at Glassdoor. If I go back 6 months, the CS organization had among the highest levels of employee satisfaction in the company. Last quarter, we moved all CS roles to a “Non-Exempt” employment classification based on the advice of our Legal Team - this shift was difficult and upsetting for many. There was no motive underlying this change other than ensuring we meet our legal obligations to employees - it’s not accurate that this costs the business less money. It’s clear from your feedback that communication of these changes - mine and others - could have been better and I take responsibility for that. I also take responsibility for your experience as a member of the CS team at Glassdoor - I care about what you think and what matters to you, which is why I subsequently advocated for changes to the company PTO policy for Non-Exempt roles. I’m glad that the company now has an open-PTO policy for all Non-Exempt positions across Glassdoor, including CS. This quarter, we have had to say goodbye to many good people from CS as a result of the impact of Covid-19. I know this is upsetting and I’m sorry that you were personally impacted. I can imagine it would have been really difficult not having the opportunity to ask questions at the initial announcement, but I hope you had the chance to address all your questions in the follow up meeting with HR. If you still have unanswered questions, please reach out to our HR Team or contact me directly. In relation to my motives, my goal is to enable our team to be the best that we can in supporting our partners. I measure my impact by the experience of our clients, the experience of our team and the success of the company. I’m aware that I don’t always get it right, but there is no framework for my decision making outside of this. I wish you all the best for the future. Chris, VP Customer Success
      2.0
      Feb 6, 2019

      Not a great company for growth

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Benefits Catered Lunches Free Gym and Gym classes

      Cons

      Very little room to grow, often those who get ahead do so through nepotism. Glassdoor does not pay at a competitive market rate which is ironic in itself. The company hires the same cookie cutter people from Marin and there is a serious lack of diversity within the company. There is zero culture the only decent events are Halloween but even then people hang out downstairs for about 20 mins and then go back to work.

      2.0
      Oct 20, 2016

      Sales is broken

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Glassdoor has a fun culture, great people, and the typical "cool" perks one can assume from a Bay Area tech company (ping pong table, keg in the game room, etc.). I also believe we have a strong Mission Statement and business model. We've innovated to secure a unique spot in the world of recruiting and I think we'll be around for awhile.

      Cons

      As a sales professional at Glassdoor, these are the dark times...Quotas are wrong. Very few reps across the board are hitting their numbers which is morally defeating. Combine that with the fact that our very own Know Your Worth tool is letting us know how underpaid we really are, it doesn't feel great. There's been plenty of attrition over the past few months and I suspect more if nothing changes. If you're looking for a sales role in the Bay Area, I'd hold off on Glassdoor for about 6 months until some changes are made (hopefully).

      avatar
      Glassdoor Response
      9y
      Thank you for your follow and we appreciate your concerns and our goal with the recent announcements was to provide the team with the ability to be more successful during the second half of our fiscal year. We believe these changes will drive improved attainment for the team and we will continue to monitor the situation.
      Viewing 49 - 51 of 1,113 Reviews
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      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.