Glassdoor reviews

I thought this was a dream company but then realized its composed of individuals who are resistant to change and forward thinking. The culture has turned around within a year and now is toxic. People are unhappy and rapidly leaving while leadership continues to distance themselves from problems. We strive to be the best of the best (as we should since we are a review site for companies) but fall short in culture, internal communication, vacation benefits, and innovation. Front line managers and directors are out of touch with the day to day workload and job duties. They are almost never in contact with clients and lack the skill and willingness to support you with internal navigation and problem solving because of system problems. Employees are rewarded for staying quiet and putting their head down instead of welcoming feedback, new ideas, and improving the status quo. Colocation is encouraged by leadership but not enforced for themselves. Without local leadership, the culture will continue to deteriorate. Unlimited PTO removed on 2/1/2020 as we are now hourly employees. Work life balance was one of the main reasons people stuck around. But now more and more teammates are leaving each month. Rollout of this change was poorly communicated caused more disconnect with leadership. CSMs partner with sales to service and renews accounts, however there is a huge imbalance of work between the two teams. They have been working on roles and responsibilities for MONTHS and NOTHING has changed. Again, another way that this team is unwilling to face problems and work on positive outcomes.

Glassdoor is in the critical stages of post-startup mode. The acquisition by Recruit Holdings was supposed to provide the financial backing and fuel needed to accelerate the already high growth the company was experiencing. Instead it's left the organization in a sea of turnover (particularly in leadership) and left boots on the ground employees with far more questions than answers. For a company who's entire existence is centered around employer transparency, internal communications are impressively opaque. Changes continue to be communicated last minute and fundamental business issues go months without any updates from leadership. As someone on the sales team, the 4 departments that support sales efforts (being Marketing, Product, Sales Operations, and Sales Enablement) are all woefully incompetent and mismanaged. Marketing has no idea how to string together grammatically correct sentences, let alone educate employers on our unique value proposition. Product has finally pushed forward 1 meaningful update to the solution that we can sell, the first in the nearly 19 months I worked here. I legitimately have no idea what they do all day. Sales Operations is constantly understaffed and stuck under inefficient manual processes that keep them constantly behind on their caseload while basic pieces of our Salesforce instance fail to work properly. Sales Enablement is either spending their time running trainings that are either totally redundant or of little value, or they are doing seemingly nothing at all. We went more than 9 months as a team without a single training run by Enablement until they were finally able to scrape together enough budget to bring in an outside sales trainer for 1 day. Meanwhile, the company is struggling to maintain sales volume and seems to have no answer to this problem. Most managers are still running 1 on 1 meetings with their direct reports that have little substance. Very little is going on in terms of coaching and development, just a lot of people relying on the same old strategies that no longer work. As a result, a lot of their best employees have left the company for greener pastures.