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      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      3.8

      66% would recommend to a friend

      (1,112 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by demographic groups

      Glassdoor has an employee rating of 3.8 out of 5 stars, based on 1,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

      Reviews by job title

      1K reviews
      5.0
      Mar 3, 2020

      Everything I hoped for + more

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Glassdoor continues to prove to be the best company I've been part of. I joined because of the people, the values, and the mission. Since joining, I have experienced incredible leadership, career development, and built great relationships. We practice what we preach and I've seen continued transparency from our senior leadership and beyond.

      Cons

      As a large tech company in the recruitment space, it's vital we continue to innovate our product and what we offer the job seeker and companies we partner with. We have transparent leaders who are guiding us through this scaling phase thoughtfully, but there will always be growing pains and areas for improvement.

      avatar
      Glassdoor Response
      5y
      Thank you for sharing your experience. As we evolve we strive to continue operating in a transparent way. We hear your feedback about the importance of continuing to innovate in the product space to add value to our customers. Please continue to lean in as you have been, and again, thank you for sharing! GD Leadership Team
      1.0
      Mar 3, 2020

      RUN AWAY FROM CUSTOMER SUCCESS

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mostly friendly people Nice office in West Loop

      Cons

      Where do I begin.... Incompetent managers that can’t really help us do our jobs better- things are always breaking down and we have to face the brunt of it when customers complain. Recently switched all of Customer Success to hourly vs. salaried, yet we have the same quota and additional KPIs to meet to make a fraction of what our Sales counterparts make. The CS org already does most of the heavy lifting for the Sales team, (building decks, running calls, and teeing up opportunities) it wouldn’t be that difficult for us to learn how to send contracts out. Switching CS to hourly is not going to incentivize us to “deliver great client experiences” instead you’re telling us to view our jobs as a paycheck.

      avatar
      Glassdoor Response
      6y
      Dear Chicago CSM Thanks for taking the time to share your perspective and sorry for the delayed response at my end. I would want you and all of our CSMs to feel that you’re getting the support that you need from your Manager. To the extent you don’t believe this is the case, I hope you’ll take the opportunity to share feedback on what is missing with them directly, their Manager, our Senior Director of CS or myself. “Manager” was among the highest rated dimensions in our last engagement survey for CS, so I would hope that we can address the root cause of your concerns here. In relation to the transition of CSMs roles to non-exempt, I understand that moving to hourly-pay is a change that will take some getting used to. This should not reduce your annual earnings (it could actually increase due to overtime) and now that we have implemented open-PTO for all non-exempt roles, you won’t be disadvantaged in relation to potential vacation time. Regarding the existence of a pay differential between Sales and CS, I can understand your concern. Sales and CS are different functions and the market data that I have seen indicates that a difference in pay is typical for these roles. You have my commitment to continue evaluating the magnitude of the difference and more broadly, to ensure that CSM pay is both fair and motivating. Chris, VP Customer Success
      2.0
      Mar 3, 2020

      Take a look into senior leadership

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hours, the people for the most part, snacks, company outings

      Cons

      Senior leadership preaches transparency every single day yet hides a lot of things behind closed doors. Furthermore, they don't set up outside sales hires for success. The book of account are a mess, bad data, tons of time is spent cleaning those up day in an day out and they teach pressure selling which causes great opportunities/accounts to never want to talk with us again.

      Viewing 592 - 594 of 1,112 Reviews
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      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.