The direction Glassdoor is taking seems unclear to me, and the lack of innovation is concerning. The product team does not listen to what the customers are asking for or excited about.
It seems like directors and VPs are focused on reorganizing how the company works internally more than focusing on innovation. There are constant shifts in KPIs, org structure, and quotas that make everything seem arbitrary. This year, the CSM leadership changed the metric which 70% of our bonus is paid out on, and gave us no way of tracking our progress to reaching that quarterly goal! I appreciate change and trying new things, but it's really concerning when your pay is affected by changes that you can't track.
With all the org changes come lots of internal meetings that managers are always stuck in. It seems like instead of being on the floor with the individual contributors, managers/ directors are constantly in strategy meetings. Besides team meetings and 1:1s, there is very little involvement/ personal connection between leadership and individual contributors. A lot of first time managers/ directors.
Lastly, we use a data tool to create custom presentations for enterprise clients that barely works. Our systems are so out of date, that it takes 15 min - 2 hours to download a custom report for a client. This drains a lot of time, and creates frustration.
