Glassdoor reviews

3.8

66% would recommend to a friend

(1,112 total reviews)
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Owen Humphries

84% approve of CEO

38% positive business outlook

Glassdoor has an employee rating of 3.8 out of 5 stars, based on 1,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Dec 3, 2019

Constantly Underdelivering, Equating to Constant Disappointment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Glassdoors culture is absolutely amazing!!! I feel privileged to continuously work with intelligent and innovative colleagues each and every day. The problem is the organization is not innovative enough to keep up with its talent. The benefits and Unlimited PTO are very attractive. More of a "go with the flow" type of personality, is required here. Bubbly, happy, positive people are definitely more favorable. There are many opportunities for growth if you work under a good manager that supports your promotional career trajectory.

Cons

I walked into Glassdoor bright-eyed and bushy-tailed with big hopes, dreams, and plans. SMB Org has slowly starting to dissolve those ones by one. Although a culturally progressive company, it's like Glassdoor is stuck in a strange managerial, technological and structural timewarp. 1) SMB Leadership- there have been many instances where leadership has failed to step up to provide solutions to problems that highly impact the business and our contributors. In addition to not owning up to mistakes or errors that negatively impacted these teams. Underqualified Managers, questionable behaving Directors and an extreme trend of protected nepotism that is discouraging. I have quickly lost faith in Leaderships' ability to move Sales and Customer Success in a direction that more sustainable for clients and colleagues. Lacking grit, lacking innovation, lacking leadership qualities all in all, smooth talkers deflectors and reframers, unchanged Glint Feedback year after year with regular over-promised and underdelivers. 2) HR- is underqualified and ill-equipped to handle difficult conversations and or make difficult decisions. There have been multiple potential legal situations that have been mishandled or miscommunicated. I question their ability to cultivate an obtain psychological safety. 3) FLUFF- there is a lot of caution around communication and tone. There is also a lot of unmeaningful dialogue that occurs frequently that prevent projects from getting done and initiatives or decisions being made. Too many opinions and to much input is sought and given to be decisive and efficient in a timely manner. 4) Comp- Pay is low all around the board. Pay is not competitive to Tech Industry market standards in the bay area according to Tableau. I am 10k+ under-market and many of my colleagues are much more. Ambiguous performance metrics, more often than not negatively impact comp. I came for the culture and not for the pay... but I'm quickly learning that might have been a big mistake. 5) TURNOVER- Chances of inheriting an unhealthy book and performing extreme measures to "revive" it are high. GD is bleeding clients faster than we can gain them. Also, some need to be prepared to have difficult conversations with your clients about you being the 3rd 4th or 5th rep that they have been introduced to that same calendar year due to individuals leaving the business or lost to internal promotions without transition plans. 6) Lack of resources invested and shared throughout the whole org from SMB-ENT. Also severely understaffed. If any of these are red flags for you as an independent contributor, I would move forward with caution.

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Glassdoor Response
6y
Thanks for taking the time to leave a review and share your feedback. I’m glad to hear that you’ve found your colleagues and our culture to be highlights. At the same time, other aspects of your experience so far sound disappointing. From a leadership perspective, I would want you and everyone from across our teams to feel confident in the direction that we’re taking and clear on how your work contributes to those goals. I agree that having the right performance measures is an important part of this, which is why we’ve rolled out new KPIs to our SMB CS team. I’d welcome your feedback on how these can continue to be refined and improved. I can also see how turnover in the team could create potential challenges for you or others. While we have been good at supporting internal mobility (more than half of the transitions in the last year have been internal promotions), it sounds like we need to do better at creating robust transition plans. I’ll work with our Managers to implement an initiative around this. More broadly, I agree that there are areas where we need to invest and improve in this part of our business. Recognizing this, we just hired a new Senior Operations Analyst dedicated to building automations and workflow specifically designed to support our SMB teams and clients. No doubt more work will be needed to up-level our effectiveness as a team and I’d welcome your feedback and suggestions along the way. Please consider this an open invitation to share it with me directly, or pass it along to your Manager. -- Chris, VP Customer Success
1.0
Nov 26, 2019
Recommend
CEO approval
Business Outlook

Pros

The main reason I would recommend working at Glassdoor is the salary and the product itself. Glassdoor is a must-have solution for any company looking to showcase their employer branding and looking to attract top-level jobseekers. One Enterprise Sales Manager is a credit, not because there is only really one but because they are human and look after their employees.

Cons

The EMEA Leadership team thanks to its inability to do anything productive when it comes to supporting employees. I mean how many leaders do you know who think the best approach to overcome a poor employee survey is to cry about it before terminating the employment of several dedicated employees???? The biggest no-no for new employees is to do what was asked of them and be successful by actually closing business and creating relationships. You are better off doing nothing for 6 months, telling a few jokes, saying yes all the time and offering up pipe-line dreams. I wouldn't recommend Glassdoor EMEA to anyone unless you have a history of working with snakes and don't mind the hiss.

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Glassdoor Response
6y
Thank you for taking the time to share your thoughts. It's great to hear that you feel positive about our product and we agree that Glassdoor has become a must-have for employers looking to manage their brand and attract new employees. However, it is clear that you did not feel adequately supported during your time at Glassdoor, and I'm disappointed you were left with that impression. We invest significant resources to help Account Executives ramp as quickly as possible and be successful. It is not in our interests to see people fall short. Glassdoor is a highly transparent organization and listens to its employees, to ensure that we are providing the best possible experience. We run a quarterly employee survey, as well as putting on regular EMEA and company-wide All-Hands. All this, combined with regular manager 1-2-1s are designed to share information, gather feedback and learn where we can improve. This is something which is very important to us, and we place great emphasis on clear and actionable feedback at all levels. One of our company values is transparency and we live that value every day. We continuously seek to improve and make positive changes including changes based on employee feedback. That said, we can always do better and my door is always open if you want to share more with me. Wishing you the very best with your future career.
5.0
Nov 21, 2019

Sales Manager

Recommend
CEO approval
Business Outlook

Pros

The people here are incredible. Amazing office culture, great company mission and vision. Tons of opportunity to learn and grow your career

Cons

Growing fast. Growing pains come with that.

Viewing 607 - 609 of 1,112 Reviews

Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.