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      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      3.9

      66% would recommend to a friend

      (1,113 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      4.1

      Culture & values

      4.1

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      3.0
      Jan 4, 2017

      Customer Success: Change and Impact

      Director, customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked at Glassdoor for well over three years. During that time, I was fortunate to be a part of incredible growth. Being part of that growth, especially in a leadership capacity...was challenging but rewarding. I hired some wonderful people, collaborated with them, watched many of them grow and flourish...had a lot of fun, and learned a ton along the way. There are a lot of wonderful things about Glassdoor. I moved across the country in 2013 to take the position I did, and that type of a move isn't something I took lightly. I did it because I believed in the mission, and wanted to make an impact with an organization that expressed the need to grow the Customer Success division. At my core, I'm more passionate about the customer than the average person, and I knew Glassdoor was creating something that felt different and they expressed the need to bring in someone like myself with industry experience. I couldn't have been more excited to start. I was provided with an opportunity to help product development, scale multiple divisions all while managing and supporting the Glassdoor Customer. Over 3.5 years in my role, and in leadership, we grew the team from 4 to 55 and had almost no employee attrition. We were able to do this because of the culture we created. Even with flat budgets, under-market compensation and lofty goals of 10-15% retention increases, this was never easy but we were united in the mission and hit our goals.

      Cons

      Even with this success, it was always challenging to work at a company that doesn't provide professional development. I had no leader/mentor focusing on my individual abilities, recognizing strengths (properly rewarding them) and most importantly, helping me improve and my professional flaws. I was hungry for someone to teach me more of what I needed to know to take myself, the organization we built, and the customers I so cherished to the next level. It became clear Glassdoor and I had different ideas for my future. I was ready to help continue growing the company, where our CEO preferred to hire from the outside. Admittedly, it was painful given all I'd been a part of. Rather than use my industry knowledge of nearly 10 years and more than 3 within the organization to help continue growing what we had built, I was asked to focus and build out a new division that wasn't part of my skillset, wasn't what I was hired to do and certainly not what I moved across the country and worked so hard for. It was clear this was the beginning of the end. Since the new leader was been hired, the CS culture has changed dramatically. Maybe that was the intent? If so, it has worked. The new leadership's actions, behaviors and words are contrary to the spirit of teamwork, and the culture that Glassdoor was founded on. Chastising/scolding individuals in meetings when asked about how changes impact others, and have people coming to me crying on a daily basis at how unhappy they are - I knew it was time. Knowing that our CEO was allowing this to happen and turning a blind eye because it's not an area he knows well, it just takes a toll on you, no matter how much faith you once had in the organization. I left a company and a team I loved because I no longer could sit by watching the team and culture we built change so dramatically. It wasn't something I was on board for and several others since I've left have felt the same. Attrition has gone from nearly nothing to incredibly high (for Glassdoor, and specifically for the past history of the CS team). But like many of the reviews here, maybe attrition is the goal. To turn over the old and bring in the new. And if so, it is working incredibly well.

      avatar
      Glassdoor Response
      9y
      Hi - I appreciate your thoughtful review and the great tour of duty that you had at Glassdoor. It's fair that we haven't provided new leaders with a lot of professional development in the past - as a startup, we relied on people to figure much of it out. And you largely did! But as we've grown, this is definitely an area that we are investing in more. It's also true that our CS team had to change as we scaled. It's been a bumpy ride and certainly leadership has gotten some things wrong, but the core structure is right and we are beginning now to see the benefits of this change. We have a strong foundation on which to build. I am really grateful for your contributions to Glassdoor. Thank you for the hard work, the candid feedback, and the unwavering support. robert
      3.0
      Dec 29, 2016

      Just because you can doesn't mean you should..

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Love the people I work with, everyone on my team works really well together! I am excited to see where the company is headed.

      Cons

      There is a common english saying "Just because you can doesn't mean you should" meaning there are some things that you should not do even if you are able to do them. Just because you are knowledgable in the Glassdoor products and processes does not mean you should be a manager or leader. I will never doubt the manager that I have in their knowledge about Glassdoor, but as a leader they have very few leadership skills. Where are the surveys? quarterly, yearly reviews to give feedback on management? I have to submit self reviews, but you would think that getting feedback from a team about their leader would be imperative. I get nervous to do anything that is not how my manager thinks for fear of retaliation. I have had leaders in past jobs that I have learned so much from. I have adapted skill sets, learned about the company how I could move up in them, put together strategic plans to get to where I wanted to be, collaborated etc. I feel like the "black sheep" of my team. I am not sure if its because I speak out, but I am definitely targeted or spoken to in a way that my other teammates are not. I definitely don't feel supported in my role. It takes days to get a reply to an email and half the time you don't even know where your manager is to ask a question. Training? Wiki? Useless tools. The wiki is so unorganized and there are so many things in it that haven't been updated in years. It really grinds my gears when I ask a question and the reply I get is "Did you check the wiki?" Yes I have. I am coming to you for help because you are my leader and you are knowledgable but if you cant take the time to help me then why are you in management? I would love to get involved in adapting a better training program, I think its vital to an organization and I believe would lead a lot of people down a better path if they started with better tools and resources. Not only the tools and resources but how to use them in a more efficient way. You hired me for a reason and saw skill sets in me that would be a good asset to this organization and team, so when I come to your for help/ express my concerns that I may not be comprehending a task, I need a visual explanation on it or just need some more clarity, I shouldn't feel foolish for wanting to be more knowledgable in my role or for wanting to understand something better.

      avatar
      Glassdoor Response
      9y
      I appreciate your detailed feedback and I am sorry your ramping in your role has not met your expectations. We have several new managers in rolls across the organization and are working to provide better training for them across the organization. Based upon your feedback I would recommend you have a discussion with a more senior manager in your org or follow up with me directly so we can work to coach the particular manager in question. With respect to the Wiki as a resource I would agree that we moved much of the GTM org over to Soundwaves where we are updating training content and making it easier to find and utilize. We did hire you for a reason and we want to make sure you are successful in your role so please follow up with someone who can help address your situation.
      5.0
      Dec 13, 2016

      STILL in love with Glassdoor

      Sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      After 4.5 years at Glassdoor, I STILL think about how lucky I am to be part of such an amazing company. Why is it amazing? I am constantly reminded that I'm working towards our mission. We are helping people everywhere find the jobs and companies that they love. That means we're helping some negotiate their salaries - even the last $1 for an hour! That makes a huge difference in the lives of people. We are helping them master the interview process, and land their dream job. The reviews genuinely help people make a GOOD choices, and help companies make GOOD choices internally so they can always improve. I'm inspired by this everyday. Other than the mission, I believe the leaders are so strong. Robert inspires me every time I hear him talk. He's also very approachable at every level of the company. I've seen a sales rep talk to him in the lunch room about changing a small feature on our website - the next day, the problem is solved! I also think that our sales team and leaders are steeped in GRIT, and that is inspiring. I think that their are always going to be ups and downs in start-ups, change is the only constant, it will always be a roller coaster. But I am happy to be on this roller coaster with such fun and hardworking colleagues. I am always inspired by people who punch above their weight class and take on tasks far outside of their job description to help improve the company. From a woman's perspective; I've had two babies while being employed by Glassdoor, and I am so thankful by how supportive Glassdoor was for both. I was welcomed back to work after 12 weeks of fully paid maternity leave, and I was excited to be back. It's also nice to know that they really try to hire a lot of strong female leaders across the org.

      Cons

      I don't think any company can say that they are perfect, and we have all made our fair share of mistakes. I think Glassdoor tries to learn quickly from their mistakes and pivot or change as needed. We have hired so many smart and gung-ho people in the last year that it has been hard to get everyone up to speed quickly which I would say has caused some "growing pains". But I think we are now set up well to scale. I also think we could do a better job of creating career paths within certain roles across the org to ensure that we are striving to improve ourselves, and hang on to our best people. For example, creating salary bands, bumps, etc - especially for sales.

      avatar
      Glassdoor Response
      9y
      Thank you very much for your feedback and your leadership! To see people succeed and flourish and improve their careers while driving our mission is very rewarding and great to see that this still drives you after 4.5 years! Career progression and paths are an area we are working to focus in conjunction with HR and our functional departments as we move into the new year.
      Viewing 814 - 816 of 1,113 Reviews
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      Glassdoor has 1,269 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.