Glassdoor reviews

3.9

66% would recommend to a friend

(1,113 total reviews)
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Owen Humphries

84% approve of CEO

38% positive business outlook

Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

1K reviews
4.0
Feb 27, 2016
Recommend
CEO approval
Business Outlook

Pros

Glassdoor has changed my life for the better by giving the chance to earn the right here, there is no doubt about that. You have all the perks of top flight SF start ups that make your day to day easier, but in Marin. Lots of people just do the easy Marin life and you can tell they won't ever leave this place because the quality of life working for a company like this in the north bay, You belong to a company who's mission is amazing and brings power to the people. As a sales rep, you often know exactly who and what you need to target in your book, and glassdoor is something no company can ignore. This isn't an organization that counts dials and they try to not micro manage but it's inevitable at times. You have so many outside sources, like candidates bringing up glassdoor reviews in interviews, to keep you relevant and top of mind to prospects. Robert is as good as it gets when you think of a top leader to work at the company. His vision we've all joined him on is pretty evident. I get out of bed every day coming in to kick butt and it's easy to do so with him at the top. The vibe is the office is generally awesome as everyone is super eager to help you out, professionally or personally. Some of the most fun you can possibly have at an office is here, but it's not overly fratty or anything like that, that some sales cultures turn into. People here are insanely talented and smart, the turnover is low, as glassdoor usually nails who to hire, and people who end up here perform to their manager's expectations.

Cons

As far as all the frustrations around comp,Sales op complications, territories and quota, everyone else on here has already said it. I don't want to echo the thoughts so I'll add some that have been understated. We MUST do something about our comp. It's killing the morale every day here. Yes, BCR's and Quota goes down as revenue goes up at start ups, but the fact that the plans are very sub par compared to the Bay Area, and at best you'll have to do a lot more work for the same OTE. The front line sales team has exceeded expectations every year and told how hard our goals are but how important it is to hit them. So we produce and get not a raise in OTE, but essentially a cut, and at best the same pay with a of a lot more work. Yes, we need to be smart how we run our business (see the horror story that is another SF HR firm) but we can within reason help the team. Company has been cutting costs left and right, from the desert table at lunch to headcount. We get that the company is trying to tighten up the bottom line as much as they can but us sales folks who have hit HUGE targets every year were led to believe by middle management we'd adjust for cost of living in 2016. I know Glassdoor admit's we can go elsewhere to make more money, and we have stock, but we love this company and this mission. We do not want to leave because we can't afford the life we'd like. And, the stock sales people are given is miniscule compared to others. As far as selling glassdoor, most people aren't sure what we sell! Seems like it should be an easy sale and a must have for company's right? Unfortunately no, the products are limited and we basically use our amazing and game changing concept to fuel sales. Second thing anyone considering a sales career here, is your joining a firm who's vastly in the customers favor, and will always lean towards the users ( who don't directly generate revenue) rather than the B2B org. The solution to sell to firms is really straight forward and simple, but we've struggled (as the whole jobs industry in general) to innovate. We should have lapped our competitors by now, our concept is lightyears ahead of anything anyone else can do but still customers have to opt to legacy platforms because we can't meet their needs. This is fine as many other company's are user focused, but the value of the product you sell 100% relies on the traffic numbers our site pulls.

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Glassdoor Response
10y
Thank you for your thoughtful response! You're right, we do fix things and this is no different. While change doesn't happen overnight, we're doing our best to make the changes as quickly as we can. And we'll continue to make changes in order to get things to where they need to be. As we head into FY17, we have the strongest team and potential in front of us that we've ever seen. It's going to be an incredible year of growth, thanks largely to this team.
3.0
Feb 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Great culture , people who are very passionate on what they are working for, Sr Management encourages great ideas. Healthy work life balance .

Cons

There are few bad teams who lacks vision or leadership. Cannot hire good talent and going for cheap talent is hurting the company. They make it a big deal when your leaving company as if you are a traitor.

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Glassdoor Response
10y
Thanks for the thoughtful feedback. I acknowledge our data engineering team has gone through it's challenges and perhaps we should have acted more quickly, but I'm quite proud of the team that is in place now. We are absolutely positioned for success today, including having a very clear vision of where we are headed.
3.0
Feb 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Glassdoor is a fast-growing late stage start-up making a real impact in the world - we're helping people find great jobs and helping companies find ideal talent. The people here are awesome, starting at the top with our CEO. Robert is an inspiration to all - he's ethical, passionate, approachable, intelligent, and willing to help the sales team. In fact, everyone is willing to help whenever assistance or advice is needed. I love the flexibility of working from home, when it’s necessary – this is a real benefit that matters in an area like San Francisco where traffic can be unpleasant. There's great opportunity to advance in your career and get promoted, if you work hard and stay focused. Glassdoor has been the best place I’ve ever worked.

Cons

Things have changed quite a bit over the last several months, and it’s sad to say – this place isn’t as great as it once was. Compensation is now far lower than many similar stage companies in the SF Bay Area (48% below national average for Enterprise Account Executives, according to Glassdoor's own data) and worse, we just received our compensation package for the first quarter of 2016 (2 months late), my quota has tripled from last year and my commission rate has been cut by 50%. This means I literally have to sell 3x what I sold last year to make the same amount of money. Everyone in sales understands that quotas will go up each year and at a start-up like Glassdoor, commission rates will go down – but this is painful. Glassdoor has a model that punishes people who perform at a high level. Instead of rewarding the best, Glassdoor uses a formula that makes everyone’s on-target-earnings the exact same – which means that if you are terrific at your job and have years of experience, you have to sell more 2-3x what someone who started last week has to sell to make the exact same amount of money. It feels like this model is a short-sighted blitzkrieg to cut costs for an IPO, but will lead the most senior talent to quit, which will be much more challenging for Glassdoor long after the "funding event" that is "going public". It is quite strange considering we preach nothing but culture, transparency, and keeping employees happy - yet our recent actions defy all of that logic. Sales Operations has been a true pain to work with over the last several months. It seems like they get thrills on kicking deals back to us after the sale, asking us to get amendments signed and new paperwork completed. This is needed on almost every deal because it's difficult to create a quote and agreement correctly. Now, it takes multiple days of approvals at several levels to process quotes and send agreements - and as mentioned, it still doesn't work right. There are a lot of questions around territories right now - a major important part of the sales structure that feels like it was neglected. What’s most painful is that the way territories will be divided is based on a scoring methodology that is inaccurate. Many people have of anxiety around what our territories will look like in just a few weeks. Morale on the sales floor is low; many feel defeated with our new comp plans – with anxiety/ uncertainty about how things will be moving forward. I feel like I am in a bad situation, but when I hear about how bad other reps quotas and commissions got hit, I cringe.

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Glassdoor Response
10y
We hear you! These changes have been hard. We know that and we are living through it with you. As we head into FY17, we will do so with solid plans in place. We are reading the reviews and we're working alongside you. Thank you for your candid feedback--don't hesitate to come and talk! We are listening.
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Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.