Glassdoor reviews

3.9

66% would recommend to a friend

(1,113 total reviews)
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Owen Humphries

84% approve of CEO

38% positive business outlook

Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

1K reviews
5.0
Feb 13, 2015
Recommend
CEO approval
Business Outlook

Pros

Glassdoor knows how to hire quality, hard-working, smart people. It is a strange feeling to get excited to come to work- something I have not experienced in the past. My teammates have become some very close friends- friends who challenge me every single day. I can't say enough about the environment and community that has been created at Glassdoor. It is a pretty amazing place to be and feel lucky every day.

Cons

As we grow rapidly, maintaining a company-wide culture is seemingly more and more difficult to maintain. Although each department has their own culture locked down, different departments rarely inter-mingle. I think it is important for Sales to interact with the Engineering for example, or for PR to interact with the CSM/TPM teams, etc- but this doesn't happen often.

3.0
Feb 12, 2015

Good and not-so-good place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Glassdoor is an amazing company - the values they hold and the things they do for both businesses and individuals are really something incredible. You'll notice that people here truly believe in what we're working for and that makes for motivated, intelligent, and creative workers. You'll find that on every level - C-suite, manager, or anyone else - that everyone loves what we do. To find that passion is rare and something to truly hold onto. And of course with every tech company, we have amazing perks - catered lunch, snacks, work from home option, stock options, gym.

Cons

The biggest challenge here is middle management. I understand that at such rapid growth at a relatively young tech company, we're bound to promote within - but this can be a huge huge problem if such an individual is not qualified to do so. Because we're filled with such talented and smart people, we tend to be a pretty competitive arena. And while that's something that can be motivating for people, it can also cause middle management and new managers to always strive to compete with the people they're managing. This isn't right and doesn't foster an environment where individuals can grow - manager and those under. We need a better promotion and HR review cycles/processes. There are a lot of new managers being promoted that really shouldn't be - just because they excel at their job doesn't mean they're entitled to be a manager. A good manager should be one that not only excels, but can connect, motivate, and encourage their team members - and do that wholeheartedly. Some departments - like mine - are seeing managers push down those who have ideas, want more, or just want to know what's going on within the team for reasons that seem like they want to keep their status known. I love Glassdoor and what we stand for, but seeing my growth stunted by my own supervisor is making me question if we're losing sight of our culture. We pride ourselves in providing a safe environment for workers to have ideas, to be heard, and to learn - but if we allow individuals to become managers who DON'T truly uphold this value ... then we aren't practicing what we preach.

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Glassdoor Response
11y
Thank you for taking the time to write this very thoughtful review. You are right, we do strongly prefer to promote from within. And you are also right that we've grown so quickly that we haven't had the best support in terms of training for new managers. That is changing this year as we are rolling out a series of training programs aimed specifically at new managers. The programs will emphasize that managers succeed by helping their people to grow, and will give them skills to accomplish that. We are also in the process of redesigning our review process, which will be rolled out in the next review cycle (fall). Please provide some skip-level feedback on your manager to his or her manager, so that we can get him/her the coaching he/she needs. If you don't feel safe doing so, you can submit something anonymously to Mariah in HR, or come to see me. I remind every new hire class that my door is open precisely because I feel that we really need to have a safe, constructive environment where we can openly talk about our challenges and deal with them. We aren't perfect, but we will get better, and that starts with the courage to openly discuss our weaknesses. Thanks again for this thoughtful review. -- Robert
2.0
Feb 4, 2015
Recommend
CEO approval
Business Outlook

Pros

- Great company culture. There are a lot of really cool, smart people. - Lots of perks: catered lunch, plenty of unhealthy snacks, video games, ping pong, a fitness facility, dog friendly.. - The company is doing very well and is growing like crazy. - The commute is only about 20 minutes from San Francisco and there is plenty of parking. - Lots of valuable sales training. - Beautiful location

Cons

The sales territories at the SAE level are horribly unbalanced. To put this into perspective, only two reps at the SAE tier hit their quota last year. TWO. Those two reps represented New York City and San Francisco. These are by far the best sales territories at Glassdoor, as they are not only densely populated areas, but there is a high level of competition for talent. There is also strong awareness of Glassdoor and Glassdoor employer solutions. While Glassdoor is rapidly growing, many employers, especially those in the middle of the country, have no idea who Glassdoor is, let alone how Glassdoor works with employers. Many employers simply know Glassdoor as, "that place where people can complain about our company". As a senior account executive representing these territories, that is a huge challenge. You are less of a senior account executive and more of a new market developer. Your meetings resemble more of a free webinar than a sales meeting. And when it comes time to make a proposal, good luck. Employers who just recently learned who you are and what you do are not likely to move-forward with a big dollar partnership. Most don't even have the budget for it. Get very used to hearing, "maybe next year". Now, to be "fair and balanced" as we say, leadership has FINALLY acknowledged the fact there is unbalance with territories, and at the beginning of this year, they did make a few adjustments. For many reps however, this was too little, too late. We were held to the exact same standards as reps with NYC and San Francisco, and many reps lost their jobs as a result of not hitting their numbers. This is really unfortunate because there are a TON of good sales professionals at Glassdoor. My advice: If you decide to accept a position as an "SAE Hunter", tell them that you want a fair and balanced territory - anything on the West Coast, or Northeast is good. Minnesota, Chicago, and Denver are also pretty good. If they try to give you exclusively accounts in the South or Mid-West, run far away. You will beat your head against the wall for as long as you can until they fire you for not hitting your numbers. I don't care how good of a sales rep you think you are, you will try hard and you will fail. A few other things to note: - The sales floor is incredibly loud and chaotic, especially with so many dogs in the office. Be prepared for this. Buy good headphone and use the conference rooms and phone booths. You don't want to jeopardize a good meeting because of this. - Take your vitamins. The sales floor is like working at a hospital. Someone is always sick which means that everyone is always sick. - The office is awesome, but it's super isolated. There isn't many places to get lunch or go to happy hour. Plus, running a quick errand is pretty much impossible. - Make sure you go outside. Too many days I would come-in in the mornings, and not go outside until after it was dark. This is bad for your mental and physical health. Sausalito is a beautiful area, so be sure and take a walk with a co-worker so you can complain about your territory or sales manager :)

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Glassdoor Response
11y
Thank you for providing a very thoughtful review. The ongoing feedback we receive on Glassdoor, in 1:1 meetings or elsewhere continues to help us refine our strategy. To your point on sales reps who sell into less populated markets, we recently redesigned our sales territories using an improved scoring methodology to help alleviate some of the pain points you may have felt last year. Also worth noting, last year we promoted several SAE Hunters with centrally located territories – they did an amazing job! Plus we hear you on company and product awareness and while we have made significant inroads here we won’t stop till we know we can help everyone find jobs they love and help companies better recruit. Please keep the feedback coming.
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Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.