-Very poor communication
-No KPIs (Some would see this as a pro)
-Little to no process or structure
-Way too many fluff meetings
-Onboarding was shocking
Communication is a major issue with Glassdoor. Huge updates were poorly timed, a two paragraph email could turn into a 45 minuet meeting, some comments and feedback came across as very snarky and personal, and at least 75% of the meetings were not necessary.
In my role at KPIs did not exist or very few that were measured anyway. KPI's are the core structure to measure success, improve processes and make the customer journey seamless.
Half the 1-1's I had there was nothing to discuss.
There are little to no processes, no documentation, no email templates nothing.
If something did exist it was 5 years old and hadn't been updated. Something as simple as a credit to an account was an arduous task as no one knew the process.
There was never a day without a meeting and as said before 75% of these meetings were not needed. It was all about how great the product is and how great things are going and how the sales teams targets are calculated.... (All teams were invited to these meetings even non sales)
Cut the chatter on fluff. More training's, meaningful content, learning.
This should be where that time is utilized you cant expect a slack channel to be the prime place to learn how to do your job.
The on-boarding was shocking, half of the content was sales focused (I was not on the sales org) the enablement team spend the whole year planning for the Sales Kick Off.
I think in over a year there I had 2 training's with the enablement team. Unfortunately neither were useful to my role.
Training's are only rolled out as a reactive measure to an update etc.
