Pros
Get to choose your own hours
Cons
There's no benefit to being able to "choose your own hours" if you have to base your hours around when clients are available. I find myself waiting for users to show up, which is not only a waste of my time, it definitely restricts my time flexibility which is the whole benefit of taking on this role. I urge anyone considering this company to read through the previous reviews regarding the bait and switch, how they move you to an empty queue (no users to help) if you make a decent amount of money (and that amount is not disclosed, and they don't notify you that they are moving you), and how the "management" is not willing to communicate how anyone's pay is calculated. It has been an extremely disheartening and frustrating experience, and I cannot begin to express how disappointed I am that Google attaches itself to this app. As the parent company, Google really should step in and do something. And to the employee who commented that the issues involving pay and pay changes are borderline illegal...I can't disagree and wish someone had the ability to spark a change so that it's a better working environment which would then lend to a better user experience, and then make the app and company more successful.
