Where do I start?
In the beginning, all was great! Ques were full and you could make a decent income. As time went on, it's just gotten worse.
The final nail in the coffin is their new pay model that now pushes commissions and sale incentives. We are no longer stylists. We are now expected to be online sales people!
There is no rhyme or reason to the new pay model. One minute you are in the Platinum tier making good money and the next you are in a lower tier making a fraction of what you were making before. There is no explanation as to why you are promoted or demoted. It's like you are being punished when you move down a tier because you are no longer meeting their expectations and you will now make less money and have no idea when you may move up again. It's cruel. You are messing with peoples income. It's not right.
I now work harder and longer hours to make less money despite following the laundry list of their new requirements and examples. We have to send the highest standard messages, send at least 35 items per message and stay with in the users profile requirements. It now takes me at least 10 minutes to send 1 message and that's not only because of their new expectations but also because of all the technical issues. We still get a daily "Bad Request" pop up message when trying to send messages and it interrupts your flow of work. Also, if the user doesn't put in all of their sizes, it limits results and we have to then manually do it which takes even more time. Not to mention Google Shopping is still not working. You have to manually click on each item to get the "+". This all takes more time and becomes so cumbersome. It's ridiculous! You put in so much time and effort for what? To make less $$ now than you did before despite elevating the quality of your work. You feel like a fool.
Also, they keep on tooting sales and commissions as a good thing. I have yet to see it! It's hard enough to get someone to buy something and if they do, it has to be at least $30, not returned within 2 weeks and you only get a small percentage of the sale. It comes with all these caveats. They are trying to convince us of all the financial gains but that hasn't been the case.
Lastly, I agree with the review below. The most recent reviews are bogus trying to off set all the negative reviews. You can tell by how generic, vague and overtly positive they are. Just scroll down to page 2 and read all the real reviews.
