Pros
Gain HR experience at large healthcare corporation Work from home - all equipment is provided
Cons
Job descriptions are NOT transparent about the roles at HROC - it is a 24/7 call center with high expectations from HR colleagues out in the facilities. If you have a college degree, you are overqualified for roles here. Look elsewhere. High turnover – low employee retention MICROMANAGED constantly - you will be monitored on how many cases you close in a certain timeframe, how long you're logged off the phone, when you take breaks/go to the restroom. Inefficient training and no communication from management on process changes. No opportunity for growth outside of the call center - hard to move internally if you are a minority. Supervisors block internal applications to areas outside of HROC. Pay is not competitive for the market rate. Overtime is not paid at time in half. No types of bonuses or incentives. Work-life balance is nonexistent. Must work weekends and holidays. Must put PTO requests in 6 months in advance and it will likely not be approved.