HSBC Customer Service Representative CSR reviews

3.9

71% would recommend to a friend

(61 total reviews)
avatar

Georges Elhedery

60% approve of CEO

53% positive business outlook

Customer Service Representative (CSR) employees have rated HSBC with 3.9 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. HSBC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Finanzen industry (3.7 stars).

Reviews by job title

61 reviews
4.0
Feb 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent training and opportunities. Really upskill their staff, with their decent profits, they are not afraid to use them to make sure you are properly trained and afford opportunities for progression. Staff benefits and pension excellent.

Cons

Wages for CSR were below industry standard.

Viewing 1 - 3 of 61 Reviews

Glassdoor has 36,719 HSBC reviews submitted anonymously by HSBC employees. Read employee reviews and ratings on Glassdoor to decide if HSBC is right for you.