A relatively okay job but as part of a broken mortgage system that is ruining peoples lives.
Pros
Friendly Environment, Thorough training at the start, Regular chance for review of work without fear of being overly punished, Ability to progress in company, helpful team, no pressure to work outside of hours (although sometimes you may have to)
Cons
Broken mortgage application systems, Little Support available when needed which leads to much frustration when new, Call quality reviews are often picky and set to a strict set of rules (e.g. you could actually get punished for doing something out of the ordinary, even if it was very much in customers and banks best interests), unethical pushing of protection products (expected to sell to people who are currently barely scraping by due to high interest rates that the bank is responsible for themselves) All in all, if you can get past this, you'll be fine. I just realised early on that the mortgage market was not for me and was disappointed at how hypocritical it is to be part of a company that outwardly expresses helping customers whilst expecting its employees to put that forward, whilst also being part of an industry that is hiking interest rates and raking in much higher profits just because they can.
