Henry Schein reviews

Most of management is not a meritocracy, but rather a good ole boy club of who has been around before the company went public. This company lacks diversity. This is ethnic diversity and female leadership, which they are slowly bringing on board. Look at their executive team. Many in upper management (mostly all) are whites males, which isn’t reflective of our society. No true succession plan for the CEO who gives lip service about innovation, yet employees frequently use FAX machines. If you are under then age of 40, i would suggest looking elsewhere. The nepotism is rampant, as you frequently encounter employees who are family of executive leadership. Progress is slow here. There remains a lack of focus on innovating the culture, and retaining the compqny culture, which is stale. This company is not kind to pregnant women - with many facing discrimination and reporting it to HR. Managers expect employees to morning have work/life balance and stay until 7/8 pm with no flexibility. This isn’t a company I would recommend for someone looking to further their career.

-Terrible on-job training (if any). Google is your god. -Pay is bad. Really bad. -Traditional Help Desk environment. Must hit x amount of calls/tickets per day. Be a mindless robot. -Calls/clients are varied, you pick up the phone and hope no one is screaming. -Toxic clients, management doesn't care. They are paying for this service, so they will walk all over you, blame you, and treat you like they are ordering off a fast food menu. Your college degrees and certs be damned. -Many tickets should literally be for higher pay-grade/tiered positions. You have techs calling you for help, going through OSHA procedure layouts for clients, or you're working on legacy hardware doing things like ghosting, cracking open some CLI, breaking out a subnet calculator, etc. -Tickets could be solved in 5 minutes (replace that mouse battery, ma'am), 4 hours (sure let's set up all your VPNs, PTP network, and IP Phones in one call, why not), or even days (hello Crypto+Enterprise clients with their own 3rd party techs; I'm doing your job for you getting paid pennies). -The above applies to closing shifts. Some calls will keep you in plenty of Overtime. Hours of it a week is not rare. -Techs work two jobs: many have to play the role of Customer Service Rep. -Promotions are mostly nebulous. Hit all your marks for months and get great reviews, but come in late less than 5 minutes or forget to clock-in for lunch, tough break. -Management tries everything in its power to not have to deal with clients. Have fun with those escalations. -Favoritism among staff/employees. You will see staff get away with doing very little, as you're working your butt off with no breaks. Take up smoking, too, since you'll get plenty of time to make lots of friends in high places this way, not to mention you get 4x more breaks.