IBM First Line Support reviews

4.0

99% would recommend to a friend

(44 total reviews)
avatar

Arvind Krishna

99% approve of CEO

30% positive business outlook

First Line Support employees have rated IBM with 4.0 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most First Line Support professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by First Line Support professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

44 reviews
3.0
Dec 19, 2009
Recommend
CEO approval
Business Outlook

Pros

Despite many people on this board describing the dissatisfaction with senior leadership, by and large the colleagues you work with day to day are good mannered professionals pleasant to work with. Yes, they are not always technically competent, but their attitudes are cordial and open to new comers. I guess this has to do with the global nature of the company that many project oriented teams never met each other in person. It is not a bad place for people out of school to start their career but hopefully once you know the ropes, know if IBM is for you.

Cons

The relentless pursuit of aggressive EPS target, in the light of the economic recession, seems to be foolish and will cause the company and its shareholders to pay a commensurate price in the long run. There are more and more empty offices in the building. Equipments and computers needed for projects do not have budget. Employee training and education is now online to reduce the expenses. Travel is limited to customer function only. Indeed, how does the company post double digit growth in profit while its revenue is shrinking? Yes, aggressive expense management is the answer. In the micro environment, the division I belong to has leaders who are more business savvy than technical competence. So putting them in front of customers basically embarrasses us by saying or repeating what marketing tells them. More worrisome is the investment decision they make, throwing good money after failing products. A hierarchical company only works when its senior leadership makes the right call 51% of the time. It appears IBM senior leadership is mostly on the other side of the 50%.

1.0
Jan 2, 2009
Recommend
CEO approval
Business Outlook

Pros

Largest Computer Company in the World.

Cons

Upper management is only running the company to maximize their own personal compensation. Maximum greed. Quarterly fudging of "whatever it takes" to make quarterly numbers is so management can maximize their own stock options to further maximize their compensation. Upper management does not otherwise care about the shareholders. By the time long term shareholders end up getting bitten by all this, upper management will be long gone with fat bank accounts. As for the employees, several years ago the executives decided they are all overhead costs which need to be minimized by any and all means possible. The recent Business Week article about IBM employees being reduced to nothing more than numbers shows exactly what IBM is all about. Young fresh talent out of college is cheap as are foreign emerging nations talent. At present rate, won't be long when all employees except for the executives will be at overseas facilities and/or the company will have already passed on into history. Treatment of US employees a few years or more in the business reminds one of the working conditions akin to slave labor.

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