IBM reviews

3.9

78% would recommend to a friend

(107,076 total reviews)
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Arvind Krishna

76% approve of CEO

68% positive business outlook

IBM has an employee rating of 3.9 out of 5 stars, based on 107,076 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IBM employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

107K reviews
2.0
Feb 8, 2009
Recommend
CEO approval
Business Outlook

Pros

IBM has a great deal of bright, talented, dedicated, hard-working people -- and there's a lot to learn at a company of this size. I used to be able to also say there are many opportunities in a company of this size, since if you didn't like your first job, you could always apply for a position in another area / division. Today, however, with nearly quarterly downsizings / job outsourcings going on, when you do look for a new job within IBM you're often competing with hundreds to thousands of others who were just advised they're on the way out the door and have only 30 days to find a new job in IBM. As a result, over the past 8 years or so, mobility within the company has been very limited. -- as has upward mobility due to IBM's laser focus on reducing SG&A (sales, general and administrative = headcount) expenses quarter to quarter.

Cons

Employee morale is poor, and workloads are unreasonable (with many working 60+ hours per week in salaried positions) due to IBM's laying off so many American workers in 2009 (in spite of reporting record earnings for 2008). IBM's performance appraisal and rating system, called the Personal Business Commitments (PBCs) system, is a flawed system which forces managers (I know, I was a manager myself for 10 years) to "skew" the ratings to match a normal, "bell shaped" curve distribution. For all but the few fortunate workers who are able to secure a top rating, the system is demoralizing, and is seen as an unfair way of keeping pay increases and bonuses low.

1.0
Mar 7, 2009
Recommend
CEO approval
Business Outlook

Pros

If you can start as an executive (VP in IBM speak) you can do no wrong. Mistakes are rewarded, and successes are greatly rewarded. If you are not a VP you will work with some of the smartest, nicest (for the moment) and least appreciated people you can imagine. But that is changing. The IBM US corporate culture used to be a culture of cooperation and working together for the benefit of all, and some of the old-timers still have that attitude lingering around. Try to work with them if you can find them, but their numbers are dwindling because . . .

Cons

The current IBM US culture is a culture of open competition beneath a veneer of civility. The 'nice guys' get laid off, leaving the schemers and back-stabbers and team leaders who understand that whomever reports the status of a project controls who stays and who goes. Lies are commonplace as no one ever tells bad news. Low level management is swamped, impotent, and powerless. Yearly appraisals are a farce - the ten percent 'fast-trackers' are openly praised and rewarded and everyone else is left alone or fired. There is no 'meritocracy' at IBM. A true meritocracy would know that it is possible for everyone to be meritorious, especially if you have hired the best people there are. At IBM the appraisal system is more of a lottery where one out of ten is treated as a champion and everyone else, the other 90 percent, are considered not good enough. The 90 percent, the serfs, are expected to fight amongst themselves and compete for the prized top spots. Since the contest for top dog is rigged and secret with no clear metrics, the serfs pretty much ignore the ratings and do what they can. Why work hard when you aren't rewarded? Why work hard when It is easier to play games and surf the web and grab open source stuff and pass problems around. If your job is a game of musical chairs for a year and a mad scramble at the end to pick the loser then why bust your butt? If the stock slumps no matter what you do then why bust your butt? If the company doesn't care about you then why care about the company? Layoffs are kept as secret as possible and happen quarterly. Actually the IBM management style is mostly secretive. Metrics change. What was good last year is bad this year. You never know where you stand. You may get a bonus 'variable pay' or get laid off. Management, even first line managers, are always 'somewhere else' talking about 'something else' and are hidden as much as possible. As a result fear is commonplace. It is every man for himself and nobody really knows what 'doing a good job' means anymore. Some of the best and brightest are layed off so what exactly does 'doing a great job' mean?

1.0
Jun 11, 2008
Recommend
CEO approval
Business Outlook

Pros

A great place if you want to telecommute, their virtual services are second to none.

Cons

Management is just plain incompetent at all levels. You'll never get a decent raise. They expect you to work 80 hour weeks in most cases. You'll get no respect from any level of management and in many cases clients are so fed up with IBM that they are just waiting for their SLAs to expire and then they go with someone else. I've seen it happen over 8 times in the last 5 years. It is absolutely appalling.

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