3.0
Sep 11, 2010
Recommend
CEO approval
Business Outlook
Pros
Smart dedicated individuals. Heft of IBM behind sales and delivery teams. Global reach and solution set enable plenty of career opportunities.
Cons
Bifurcated sales and delivery create high levels of friction. Metrics (revenue, profit, signings) create constant battles between groups vying for credit. Solution approach frequently ignores customer pain points. Working from home approach creates disconnected culture, managing by remote control, and importantly, hampers the development of customer relationships/intimacy.