Is IBM a good company to work for as a System Support Representative?

System Support Representative professionals working at IBM have rated their employer with 4.0 out of 5 stars in 178 Glassdoor reviews. This is a higher than average score with the overall rating of IBM employees being 3.9 out of 5 stars. Search open System Support Representative Jobs at IBM now and start preparing for your job interview by browsing frequently asked System Support Representative interview questions at IBM .

Does IBM pay System Support Representative employees well?

System Support Representative professionals rate their compensation and benefits at IBM with 3.3 out of 5 stars based on 178 anonymously submitted employee reviews. This is 8.7% worse than the company average rating for salary and benefits. Find out more about System Support Representative salaries at IBM.

What are the top reviewed jobs at IBM?

Software Engineer (4346) , Applications Developer (2909) , Software Developer (2420) , Project Manager (2322) , Senior Software Engineer (2036) , Senior Consultant (1846) , Consultant (1844) , IT Specialist (1112) , Application Developer (1105) , Associate Systems Engineer (1030) , Business Analyst (1025) , Systems Engineer (871) , Manager (850) , Managing Consultant (847) , Intern (823)

What are the pros of working at IBM according to real employee reviews?

"Good work life balance and good to be able to work from home although that’s often at the discretion of your manager" ((in 11024 reviews)); "The people are great and the Extreme Blue program was excellent for learning principles of product design." ((in 4994 reviews)); "IBM Canada provides flexible work hours and one can work from home almost all the time." ((in 4351 reviews)); "1. Extremely good work culture 2. Packages are good 3. Direct contact to senior level employees" ((in 3396 reviews)); "Good benefits; IBM prides itself on being a leader in Healthcare Benefits and incentives for healthy living." ((in 3327 reviews))

What are the cons of working at IBM according to real employee reviews?

"Low salary and the increment was less than 2% even top performer unless you got band promotion" ((in 5427 reviews)); "• Hard to get a promotion unless you have a good manager that is respected and fights for you" ((in 2180 reviews)); "The pay is low and not much hope it will get better even through hard work and delivering results" ((in 2008 reviews)); "No Salary hike.No On site opportunity.Very few are lucky getting visas and traveled to on" ((in 1778 reviews)); "Poor Leadership; Weak Execution; Benefits to employees are getting worse; Money spent on dividends instead of R&D." ((in 615 reviews))

IBM System Support Representative reviews

4.0

88% would recommend to a friend

(178 total reviews)

Arvind Krishna

66% approve of CEO

85% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (178 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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System Support Representative employees have rated IBM with 4.0 out of 5 stars, based on 178 company reviews on Glassdoor. This indicates that most System Support Representative professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by System Support Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

178 reviews

4.0

Jun 24, 2026

Free certificates available, but tight project schedules increase workload

System engineer

Recommend

CEO approval

Business Outlook

Pros

You will get to do free certificates

Cons

They follow tight schedule for projects, meaning more work in less time

4.0

May 28, 2026

Good work-from-home policy but limited raises

System engineer

Recommend

CEO approval

Business Outlook

Pros

Good as they allow wfh.

Cons

Less hike and bonus. Apart from this other facilities are good

5.0

Mar 24, 2026

Good learning environment with strong brand value

Senior system engineer

Recommend

CEO approval

Business Outlook

Pros

Great company for learning and career growth, especially for freshers and early-career professionals. Strong brand value, diverse projects, and opportunities to work with global teams. Work culture is generally professional and inclusive. Good exposure to new technologies depending on the project.

Cons

Salary growth can be slow compared to market standards. Internal processes can be bureaucratic and time-consuming. Work-life balance depends heavily on the project and manager. Limited flexibility in role changes sometimes.

Viewing 1 - 3 of 178 Reviews

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IBM System Support Representative reviews

Company ratings over time

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Reviews by job title

Free certificates available, but tight project schedules increase workload

Good work-from-home policy but limited raises

Good learning environment with strong brand value

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